REVIEWS

 

Here's what our customers had to say about their visit at Palazzo!

The rating goes from 1 to 5, where 1 is the worst rating, and 5 is the best.

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Total Reviews: 831
Average Rating: 4.9 stars
*****
753 Reviews
****
66 Reviews
***
6 Reviews
**
3 Reviews
*
1 Reviews


***** - Taylor (Nov 15, 2017)

Madi was absolutely amazing! She made the beauty bootcamp experience so fun. She was great at explaining and showing me how to do my hair, and explaining what each product did, and what was necessary and what wasn't. I'll definitely be back to see her!


***** - Jodie (Nov 06, 2017)

My daughter and I enjoyed our facials and haircuts. The staff are very pleasant and did a great job!


***** - Emily (Oct 28, 2017)

Katie did an amazing job on my hair ! It's exactly what i wanted and needed


***** - SHERRI (May 30, 2017)

Thank you Jami!!! I had a pedicure done a couple of weeks ago and was booked in with Jami. I am so happy that I was. She is super friendly and very professional, we had great conversation and a lot of laughs.. I guess it was a good thing I was the only one in the pedicure room :) so thank you Jami, was a pleasure!!!


***** - Charlene (May 17, 2017)

It was my first visit to Palazzo salon. I was welcomed by a very pleasant staff and was given a tour of the facility. I met Laurie and instantly clicked with her. I came in with mousy colored hair in a pony tail and left the salon feeling 10 years younger. My color was vibrant and my cut was stunning . Laurie is a very talented hairstylist and excellent mentor to Sarah. Looking forward to my next visit. Thank you Laurie and Sarah best shampoo I ever had !


***** - Tyra (Apr 30, 2017)

I went to Katie. S and she did an amazing job! She did everything I wanted from the colour to the cut. The staff is all very friendly and welcoming


***** - Janet (Apr 30, 2017)

I couldn't be more pleased with my experience at ur spa my stylist (hilary) was awesome my hair is perfect and will be returning and sending my friends ty so much


***** - Alysha (Mar 26, 2017)

Beautiful venue, I love that there are multiple "stations" instead of staying in one chair the whole visit. Everyone was very friendly, and prices are absolutely fair! Will definitely be going back!


***** - Deanna (Mar 15, 2017)

Wow. Palazzo is a beautiful gem in downtown Welland. I wish I would have gone sooner!! Excellent customer service from start to finish. I had an awesome pedicure by Jami. Thanks so much. I can't wait to come back!!


***** - Dianne (Feb 26, 2017)

My children bought me a guft card for Christmas. I found they offered great service . Very attentive and friendly staff everything personalized for you relaxing time Great way to pamper yourself. Finding a place that is clean using properly clean utensils is important and they took this seriously. I booked again in 2 weeks.


***** - Lorie (Feb 21, 2017)

Loved my massage. Very relaxing, I would like a longer one next time!


***** - Kailey (Feb 11, 2017)

Absolutely loved Brittany, she was thorough, kind, funny and educational. Really enjoyed myself and will definitely be returninf


***** - Samantha (Jan 25, 2017)

Me and my daughter always have the best experience at the salon. We work with Hillary and she is always super nice and knowledgeable. After many visits to other salons and having damage done to my hair and my daughters hair, she has always set us in the right direction and helped us achieve the looks we desired. I refer all my friends and family to the salon because your whole team is amazing. Thank you again!


***** - Loralee (Dec 22, 2016)

I had a fabulous experience. Madi was knowledgeable, keen to detail and very easy to talk to. She made my first time experience one of the best I have had in years and sent me off a very happy client. I cant wait to go back for hair care and try other services as well. Thanks again Madi.


***** - Jess (Nov 10, 2016)

Great! They take the time to show you around and explain all the services and specials.


***** - kathy (Nov 04, 2016)

Great day yesterday, spa treatments and hair cut....feeling refreshed and younger today ..thanks everyone


***** - Jen (Oct 27, 2016)

First time client and was instantly impressed with the salon! Madi was amazing and my hair looks and feels great!


- Terri (Oct 13, 2016)

5 stars it was a very relaxing visit, your studio is beautiful and comforting ... the staff are very helpful and pleasant


***** - Leyla (Oct 08, 2016)

I had my hair, makeup, and nails done for a wedding and absolutely loved how I looked! Thank you!


***** - Dave (Sep 24, 2016)

A special thank you to Jami who made my first manicure a real treat. All of the staff and my experience were first class. Thank you!


***** - Samantha (Sep 08, 2016)

5 stars! Have never felt so pampered in my life! Loved the friendly service and how clean it was there! I will definitely be back!


***** - Danielle (Jul 07, 2016)

I just wanted to leave a review based on my very first visit at Palazzo! I live close to Palazzo salon and I've always walked past it thinking it was a little bit too high end and a little bit out of my price range and therefore never stopped in. As of late my current Salon hasn't been really meeting my needs therefore I have been looking for somewhere new. Recently one of your clients came in to where I work and she had the most beautiful hair so I just had to ask where she got her hair done, and she told me Palazzo salon and gave me the name of the stylist that did an amazing job dying her hair purple. So I decided to give the salon a call that night and see if they offered sugaring because I was off to a wedding and I really needed sugaring badly LOL so I called and ask a couple of questions about your sugaring service and was immediately comfortable and confident with the knowledge and confidence the lady had on the phone. I wasn't able to get in with Jaelle, I was told she was the eyebrow Guru, and made an appointment with Hilda for that evening. Upon arrival I felt nothing but the warmest welcome from J at the cash register. He explained to me the benefits of Piper Wei, a product that I have been dying to try but didn't know where to obtain it. So that was my first purchase, he set it aside for me to add into my bill and I continued to browse the product and chat with Jay whilst waiting for Hilda. When Hilda came over she welcome me with a smile and tour and it was immediately an experience like no other, completely outside of the box and A Step Above what you would expect in Welland. So I followed Hilda into the back where she made me feel so comfortable as it was my first time being sugared as i had only been waxed in the past. She started sugaring me and we chatted and we laughed and had a great time. After all of this I walked away feeling welcomed and already like I was a part of something special. Your welcome package made me really excited to come back and the fact that I was able to give Marci's name so she could take advantage of your referral program made me even more excited to spread the love of Palazzo! You can definitely count on me to be back for my sugaring at least every 3 weeks and for any other Beauty service I need! My sister will be coming in for some beauty Services as well because she's equally as excited as I am as she accompanied me for my first visit. And finally the fact that the owner genuinely does care about providing natural products just is the icing on the cake for me. So thanks again Palazzo and I look forward to working with you in the future! Wow this short review really turned into a novel LOL and please excuse any grammatical errors as I am using speech to text. ;) Danie(lle)


***** - Rick (Jun 02, 2016)

Purchased PiperWaifor deodorant for myself & as a gift, as seen on Shark Tank. Plan on going back for a Whiskey Sour Pedicure


***** - Mary (May 02, 2016)

I am a new customer having been referred by a good friend. My experience at the Palazzo Salon & Spa was first-class. I was impressed by how new clients are welcomed and educated on the various services. My Aesthetician, Jaelle, was great - very informative and skilled. Will definitely refer others to this salon. Being new to the area, I am delighted to have found such a nice little gem in the heart of Welland.


***** - Carol (Apr 10, 2016)

Wonderful place! I was well served. Hillary did a fantastic job! She was very knowledgeable and professional!


*** - Lorraine (Mar 27, 2016)

the service was amazing but my nails started pealing after only 3 days


***** - Krista (Mar 19, 2016)

Thank you Jaelle! This was my first experience at the salon and with a hot stone manicure. The salon is beautiful and very clean. Couldn't be happier I booked my appointment with you! I will defiantly be telling my friends to come and book appointments with you.


- Mary Lou (Mar 17, 2016)

I visited Palazzo Salon for the first time this week and my first impression upon entering the door was wow, this looks very warm and nice. Melanie took me for a tour of the facility, and offered me a coffee while I waited for my appointment. Laurie coloured, cut and styled my hair after we discussed just what it was that I needed to have done and I left the salon happy and feeling great .Thank you Laurie for a great job. See you again


***** - Nicoleç (Mar 16, 2016)

Staff and Service Palazzo is awesome! You can tell the staff love their job!


***** - Anne (Mar 05, 2016)

What a great way to start a day! Anna and staff are magnificent!!! Always a pleasure to get my hair done. Looking forward already for the next time!


***** - Anonymous (Sep 07, 2015)

I have a hard time finding a salon that uses hair dye that doesn't burn my scalp. Hooray! Great products, great dye job, great cut and style. Definitely going back.


***** - Angela (Aug 15, 2015)

Beautiful salon. Excellent service. Can't wait to go back


***** - Phillis (Aug 08, 2015)

From the moment I walked in the front door, I was greeted by smiling, friendly staff who couldn't seem to do enough to make sure my visit was enjoyable! The decor is very high end and was a very pleasant surprise. Thank you, ladies! I look forward to my next visit.


***** - Anonymous (Jun 20, 2015)

I loved how friendly Brittney, the technician, acted toward me. It felt very nice to let me know what they were doing before they did it. It was also very clean and modern.


***** - Harold (Jun 19, 2015)

Went there for the first time to get a massage. Stephanie did a great job. I will be coming back. Nice atmosphere and friendly stuff


***** - Anonymous (Jun 15, 2015)

Excellent, friendly service.


***** - Kate (Jun 14, 2015)

The salon is dedicated to making you look and feel the best you can. The friendly and professional staff make sure I always come out of the salon with great hair and feeling fabulous. I always get compliments on my hair style and colour.


***** - Nancy (Jun 14, 2015)

I was there for both a haircut and pedicure and could not be happier with the results. The appointment times were kept, the service was excellent and the girls did a great job. Nancy M.


***** - Chelsa (Jun 05, 2015)

Had my hair done by Tiffany. She did a fabulous job and I'm extremely happy!


***** - Anonymous (May 28, 2015)

Very nice salon with excellent customer service. Only thing I would recommend is more comfortable seating for pedicure.


***** - Marina (May 26, 2015)

I thoroughly enjoyed my manicure and pedicure with Brittany.


***** - Christine (May 22, 2015)

They were very friendly and showed me around the place I would definitely recommend this to my friends


***** - Helen (May 15, 2015)

best pedicure I've had in a long, long time. Stephanie is a great asset to the salon. Will definitely book her again. Thanks Steph!!!


***** - Connie (May 11, 2015)

All I can say is it was EXCELLENT!!!!!!! Everyone was so nice and very professional and very sweet!!! I will definately be coming back and referring others. I give it 5 out of 5 stars!!


***** - Nancy (May 10, 2015)

I had a very pleasant experience and I very much like the results!


***** - Nancy (May 05, 2015)

Great service by the new girl in town! She was attentive to my needs. Listened carefully to see what I wanted then we consulted together to achieve a great result She is very modern in her ideas and suggested products I can really afford! Thank you and see you next month!


***** - Diana (May 05, 2015)

It's always a very welcoming place and Hilda is wonderful


***** - Tammy (May 04, 2015)

Efficient, professional and personable service. Will definitely be back!


***** - Trisha (May 02, 2015)

Had a great day at the salon with Hilary. The eucalyptus head massage is a must do. Had my highlights done and she did a great job choosing the colors based on my skin tone. She had a ton of product knowledge to share, very professional and is a natural at her job. Thanks Hilary!


***** - Denise (Apr 30, 2015)

Very good, love my new hair-do thanks MADI!!


***** - Anonymous (Apr 26, 2015)

I was in a hurry and Anna Smith was able to give me everything I asked for and get me in and out quickly! I was so pleased with my appointment! Will definitely be back


***** - Donna (Apr 25, 2015)

a great experience


***** - Sue (Apr 24, 2015)

Madi is an excellant hairdresser.She knows her colors and did a very fine job with my hair. Very happy that I chose her thak you Karie for your advice.


***** - Taylor (Apr 18, 2015)

I loved what Anna did to my hair! It was absolutely beautiful she did an AMAZING a job! Xo


***** - Margaret (Apr 17, 2015)

Always excellent, from the greeting at the door to the service.


***** - Anonymous (Apr 12, 2015)

Everyone at the salon is amazing. Will definitely be returning


***** - Dan (Apr 11, 2015)

Excellent as always!


***** - Janel (Apr 05, 2015)

10 out of 10. I will never go anywhere else! Anna is not only a fabulous hairdresser but now a great friend too! Tiffany is also wonderful, I love coming to Palazzo! Affordable and amazing quality.


***** - Megan (Apr 02, 2015)

Alysha was amazing! I had ombre done and I love my hair! Definitely would recommend.


***** - Christine (Mar 25, 2015)

Had a great day with a massage, manicure, cut and style. Very nice atmosphere, very nice employees. Thoroughly enjoyed the day. Great value the 3/99$.


***** - Sarah (Mar 24, 2015)

Laurie is the best!


***** - Anonymous (Mar 22, 2015)

When I arrived the staff were kind and welcoming. Everyone was smiling. Jay is always sweet, helpful and very patient. The staff always make eye contact and make it a point to say "hello" As for Laurie - what can I say? She's why I keep coming back. Great advice and so helpful Thank you!


***** - Anonymous (Mar 21, 2015)

Britney was fantastic!! I will definitely be back. Thanks


***** - Gail (Mar 16, 2015)

Hilda is awesome, she is great at what she does and makes a very relaxing atmosphere


*** - Pat (Mar 13, 2015)

The stylist was a amazing friendly young lady , but as for the hair satisfaction I was deeply dissapointed with myhair results , I found not enough high lights in my hair , very un noticeable even had friends ask were are they, I paid 129.00 and you figure people would notice right away, so that part was very disappointing , and I feel very expensive , not sure if I would return at the price I was charged and the end results


***** - Pauline (Mar 05, 2015)

The service Laurie and her assistant provided makes you feel so relaxed and refreshed. Great job girls.


***** - Shirley (Mar 04, 2015)

Always awesome!


***** - Anonymous (Feb 27, 2015)

I had a 1 hour hot stone massage and it was AMAZING!! I would highly recommend you book an appointment with Stephanie, she gave me a wonderful massage. I was truly relaxed and enjoyed every minute of it. I loved the atmosphere and decor of the spa, I will definately be back!


***** - Margaret (Feb 17, 2015)

Laurie is the best, I went in for my appointment thinking it was 11:00 am sat for approximately 30 minutes, getting impatient then she came to get me. Was told sorry for the delay but you were really early but she still managed to get me in early. When I arrived back home, looked my calendar & sure enough I certainly was early, my appointment was for 11:45. Thank you Laurie for taking the time to work me in sooner, even though it was my error.


***** - Mimi (Feb 16, 2015)

Laurie always deliver superior results! As always I'm very satisfied.


***** - Shailah (Feb 10, 2015)

my visit was very good. the staff was very friendly


**** - Anonymous (Feb 08, 2015)

People and services are great! Came in for an excellent massage. However,the prices of products are outrageous even with the 15% off coupon you get.


***** - Jane (Feb 06, 2015)

I always enjoy my visits to Palazzo and leave feeling good and refreshed. All of the staff are super friendly, welcoming and professional.


***** - Lisa (Feb 02, 2015)

I had a great experience from the time I walked in the door to the time I left. Madi was very accommodating and I love my colour and cut. I will definitely be back.


***** - Bianca (Jan 31, 2015)

I love the excellent service I receive everytime I go to Palazzo Salon & Spa! I always feel like I am at home when I am there.


***** - Jennifer (Jan 25, 2015)

Always a great experience at Palazzo. The staff are professional and courteous.


***** - Anonymous (Jan 21, 2015)

always great!


***** - Lindsie (Jan 18, 2015)

Great afternoon. very relaxing


***** - Jennifer (Jan 18, 2015)

Spa was tidy and clean. My soa therapist friendly and efficient.


***** - Anonymous (Jan 17, 2015)

Great job again Kristen!


***** - Angie (Jan 17, 2015)

What a great salon!! The staff were very polite, courteous and professional!! Two thumbs up!!


***** - Priscilla (Jan 16, 2015)

Beautiful atmosphere, nice, welcoming staff. Loved it!


***** - Tara (Jan 15, 2015)

Wonderfully talented people. I would recommend Palazzo Salon & Spa to all my friends and family.


***** - Margaret (Jan 15, 2015)

This was my second visit for a pedicure and as with the first, I was very pleased.


***** - Monique (Jan 12, 2015)

I always enjoy my visit at Palazzo. They are great and know what they are doing.


***** - Kristin (Jan 12, 2015)

Laurie is an excellent hairstylist and has been the only one over the years that I truly trust with my hair. She is very attentive, listens to my requests and I am always happy with the outcome. I would highly recommend her services and the salon to anyone looking for a wonderful experience.


***** - Rachel (Jan 08, 2015)

Thank you to all of the wonderful staff at the palazzo. We planned this outing to help our mom get some pampering and relaxation after loosing our father and it was everything we hoped for. The ladies were so caring and sweet. We will be back again for sure.


***** - Anonymous (Jan 05, 2015)

Laurie is by far the best stylist I have ever had! I always feel awesome when I leave Palazzo. I also had a pedicure on my last visit. Britney did a great job making my feet all pretty for my trip!


***** - Mary (Dec 24, 2014)

Hilda was fabulous. I would definitely return to palazzo's for treatments by her. She is a real asset to your spa!!! Wonderful experience!!!


***** - Cindy (Dec 24, 2014)

Excellent


***** - Anonymous (Dec 23, 2014)

Palazzo is a fabulous salon & the staff is awesome! Merry Christmas & see you in the New Year!


***** - Gabriella (Dec 21, 2014)

I had another excellent experience at Palazzo's. I always leave feeling great! :)


***** - Jen (Dec 15, 2014)

Just what the doctor ordered. I love my facials with Stephanie!!


***** - Anonymous (Dec 13, 2014)

JOELLE IS AWESOME THERE IS NO ONE BETTER!!!


***** - Mariah (Dec 09, 2014)

Super kind staff! Always leave happy with what ever i have been there for!


**** - Anonymous (Dec 05, 2014)

I had a wonderful experience and was pampered by a lovely lady named Brittany. Thank you again Brittany. I had a facial, pedicure and manicure package at a good price. The facial and pedicure rooms are great. The area where the nails are done was cold and drafty and needs improving if at all possible. A space heater would help.


***** - Kim (Dec 05, 2014)

I am never disappointed in the experience at Palazzo. I use their salon services and waxing/hair removal services on a regular basis and it is always top notch.


***** - Diana (Dec 03, 2014)

Hilda did a great job as usual.


**** - Nicole (Dec 01, 2014)

Love the hair cut I got, and the girl styled it really well too. Had a great experience, would recommend Palazzo to friends and family!


***** - Margaret (Nov 29, 2014)

Awesome as always.


***** - Margaret (Nov 29, 2014)

I was extremely happy with the attention I received from everyone at Palazzo and will definitely return. This was my first visit and I went for a pedicure. I have special needs when it comes to my feet and was very specific with my requests - all of which were met with gentle, thoughtful care. With a new esthetician I sit with sweaty palms anticipating pain but I am very happy to report that this was totally unnecessary - Stephanie did a fabulous job with my pedicure and helping me to relax. I also had my brows 'sugared', something new for me as I've always had waxing in the past, and found this to be less painful. The reception staff were lovely and made me feel very welcome. 100% to all and I will definitely recommend them to others!


***** - Anonymous (Nov 28, 2014)

Great experience!


***** - Andrea (Nov 27, 2014)

Friendly, knowledgeable staff and clean salon :)


**** - Anonymous (Nov 23, 2014)

My only complaint is I was taken in for my appointment 30 minutes late. Making me late for my event.


***** - Mallory (Nov 16, 2014)

Tiffany, as always, did an amazing job getting me hair back dark for winter! She styled and layered it exactly how I wanted and even recommended an amazing shampoo for me to use for the dry winter months! Always leave there a happy costumer :)


***** - Angele (Nov 15, 2014)

Jaelle exceeded expectations once again! The facial experience was fantastic and I wish I could get pampered more often!!! Thank you!


***** - Janine (Nov 09, 2014)

Laurie is a hair hero! She always has me leave with a smile on my face! The staff are always very friendly. Great salon, great atmosphere. I won't go anywhere else!


***** - Brenda (Oct 23, 2014)

One of the classiest buildings I have seen in a while, a very comfortable setting, and the ladies in the salon and spa are very welcoming. I will be back as soon as possible and will tell others about your spa.


***** - Anonymous (Oct 23, 2014)

Steph is always great and Jason always greets you with a big smile!!


***** - Anonymous (Oct 23, 2014)

The staff at Palazzo are always super friendly and accommodating. They are always up on the latest trends and styles. I love that they always take classes to educate themselves. They are true professionals! Everything from the décor, the ambiance and the service is exceptional! I would never go anywhere else.


***** - Shari (Oct 23, 2014)

My experience was amazing as always. Love it at palazzo!


***** - Anonymous (Oct 21, 2014)

Tanya's highlights and cut are the best. Great job!


***** - Janel (Oct 21, 2014)

Annamaria Smith is amazing at hair and understanding exactly what I want! Outgoing, professional environment with fairly priced services. I will get my hair done here forever!


***** - Kathy (Oct 19, 2014)

What a wonderful relaxing experience! Cannot wait for my next appointment.


***** - Ilse (Oct 13, 2014)

The atmosphere in the salon is very welcoming and friendly and the service was excellent


***** - Anonymous (Oct 12, 2014)

Amazing customer service


***** - Gail (Oct 11, 2014)

Jaelle was very nice and did a great job on reshaping my eyebrows, thanks


**** - Kacey (Oct 07, 2014)

I was very pleased with the service provided to me at Palazzo's. Everyone there seemed happy and helpful. I had a facial with Jaelle which went above and beyond my expectations. I will definitely be returning in the future!


***** - Alison (Oct 07, 2014)

It is always a wonderful experience at Palazzo Salon & Spa. Everyone is so welcoming and works together so efficiently. It is easy to feel relaxed and enjoy all services that you offer.


**** - Anonymous (Oct 06, 2014)

Nice place, atmosphere wonderful, enjoyed our massages. Would recommend to others


***** - Anonymous (Oct 06, 2014)

Anna was fantastic !! Love her energy ,personality and creativity ! she has confidence ! Love the work she did .


***** - Debbie (Oct 06, 2014)

The best reason to cross the bridge!


***** - Ashley (Oct 05, 2014)

Anna wss SUPERB. I love my colour and cut. She even did a fabulous job styling it. I dont get my hair done ever but ill be booking again with her soon for sure.


***** - Anonymous (Sep 30, 2014)

This salon is amazing! I felt truly pampered!


***** - Ashley (Sep 26, 2014)

Had an excellent experience at this salon. Friendly staff and great atmosphere. Will recommend and definitely come back :)


***** - Linda (Sep 21, 2014)

The girls at Palazzo Salon are friendly and go out of their way to color, cut and style your hair.


**** - Lynn (Sep 19, 2014)

WHEN YOU WALK IN YOU ARE ALWAYS GREETED WARMLY AND HELPED ALMOST IMMEDIATELY. EVERYWHERE IS SO CLEAN. YOUR SERVICE PROVIDER WILL LISTEN TO ANY SUGGESTIONS YOU HAVE TO MAKE SURE YOUR EXPERIENCE IS ONE YOU ENJOY


***** - Anonymous (Sep 19, 2014)

Tiffany was amazing as usual and Stephanie was able to sneak me in a mini mani to make my day complete! Always a pleasure hanging out with the Palazzo staff!!!


**** - Anonymous (Sep 15, 2014)

Very professional, lovely atmosphere....was a wonderful experience. Only complaint I could say, is I found the room a bit chilly which took away from some of the comfort but it was an amazing experience.


***** - Anonymous (Sep 15, 2014)

Always a great experience !!! Laurie is awesome


***** - Tracy (Sep 15, 2014)

Always treated well.. and hair looks fab!


***** - Brenda (Sep 09, 2014)

Of course Laurie was the best!


***** - Anonymous (Aug 31, 2014)

I took my daughter to the Salon for some one on one time, it was wonderful. We were both treated like royalty. I would definitely recommend this for anyone. Palazzo Pamper Me Now.


**** - Patti (Aug 28, 2014)

Welcoming and warm environment Very pleasant and friendly staff made me feel relaxed,enjoyed my spa time


***** - Anonymous (Aug 26, 2014)

I left the salon feeling great. I love my new colour and style. Always a great experience at Palazzo. Honestly I hadn't been in a long while because I was colouring at home from a box. My amazing hair care specialist Kay did a wonderful job in correcting my mistakes. I'm very excited to show off the new me!


***** - Gary (Aug 22, 2014)

This is a very clean professional environment with caring, personable, very qualified staff.


**** - Carol (Aug 11, 2014)

it was nice a bit to long and I have a nail coming away already so I would like it redone if possible. Thank you please let me know. Carole


***** - Laurel (Aug 09, 2014)

Prompt, courteous & professional!


***** - Kim (Aug 08, 2014)

Stephanie conducts herself in a very professional manner and always provides an exemplary service.


***** - Corrie (Aug 03, 2014)

Great manicure and pedicure! Meagan was great. Great job on hair by Kay as well


***** - Jen (Jul 31, 2014)

Always wonderful, I wish I could live there. Thanks Stephanie!


**** - Lesa (Jul 28, 2014)

Very good experience. Professional staff and very helpful!


***** - Aj (Jul 28, 2014)

First of all, my hair is awesome! Laurie and Anna are both so lovely, friendly and funny. I had yummy lattes while I waited plus the environment was super cozy. I have been recommending Palazzo to friends, family and the randoms who tell me they love my hair :)!


***** - Lisa (Jul 22, 2014)

I have been getting facial sugaring or waxing for about 2 years now. Twice I have had it done at Palazzo and both times I end up with great results and NO BREAKOUT ! ! ! I live in NOTL so the distance was why I would venture elsewhere instead of driving all the way to Welland. Well it is worth the drive. Each and every time I went elsewhere I spent 2 weeks afterwards hiding my face due to blemishes. I have had haircuts at Palazzo with KayKay and a pedicure with Hilda and left very pleased. I would certainly recommend Palazzo and in fact have already sent my cousin and her daughter there as well. Keep up the great work ! ! ! Customers do notice and word gets around :))


***** - Katie (Jul 20, 2014)

Hilda and Tiffany were excellent! Will definitely be back for more services! I did however mess up every single fingernail before leaving the salon. I felt too bad to say anything, so I will be getting shellac next time :)


***** - Jane (Jul 20, 2014)

All of the staff at the Salon are super friendly. I always feel very at home and relaxed whenever I visit. I admit that I may be a bit of a "pain in the butt" because, often, I have to cancel and re- schedule appointments, (due to my work schedule). And, still everyone is still very accommodating and patient with me. I find all of the staff very helpful and knowledgeable when I have questions about products, and how to continue to look after my hair, nails, face etc. in between appointments. I always leave the salon feeling good, happy and relaxed, and I think that has a lot to do with Carrie (the owner), and all of the Staff and the atmosphere......If I could, I would visit at least once a week. I greatly appreciate it when I am notified (by e-mail) whenever there are special offers; however, I do wish that the salon would have an actual price list for all services on the main website. Other than that, I love you guys :)


***** - Peggy (Jul 19, 2014)

Your Spa is outstanding. I am very impressed with the level of service you provide. Meaghan & Tiffany both are not only professional, but personable & caring. I have already scheduled my return appointments.


***** - Lynn (Jul 17, 2014)

The service was fantastic and I let there feeling so relaxed.


*** - Anonymous (Jul 12, 2014)

Spa pedicure good, but 1/2 hour shorter than described. Not as thorough as usual


***** - Karyssa (Jul 06, 2014)

awesome environment everyone's friendly I loved it


**** - Anonymous (Jul 01, 2014)

I absolutely loved my make-up!! Received so many wonderful comments!! When I left I loved my hair too but within an hour it was a tangled mess :( all my curls had fallen. I tried my best to re-touch it up before the wedding with some success and added a few more pins to keep it in place. I would 100% come back to have my make-up done!! Hair I might think twice.


***** - Anonymous (Jun 28, 2014)

I had an amazing experience. Very relaxing. Staff was professional.


***** - Anonymous (Jun 28, 2014)

Fantastic service, beautiful salon.


***** - Carole (Jun 27, 2014)

Awesome professiona service


** - Sandra (Jun 25, 2014)

Place is really nice, staff are very friendly and warm. Just not happy at all with the way my hair turn up. I wish i had not done anything to it.


***** - Beth (Jun 22, 2014)

I had a great hair cut and high lights by Laurie O'Neill as always. I have place to escape to from the busy life and always leave very happy


***** - Laura (Jun 20, 2014)

I always enjoy my salon visits with Steph. She is super friendly, excellent at what she does and always accommodating.


**** - Shailah (Jun 19, 2014)

The person who sugared my eyebrows and upper lip was really friendly and did a great job!


***** - Rose (Jun 19, 2014)

I enjoyed myself Megan was great


***** - Irma (Jun 17, 2014)

excellent service! thanks Steph!


***** - Lorraine (Jun 16, 2014)

Staff was very friendly and helpful when I first arrived... I love the use of the tablet for filling out a form!! Stehanie came across as confident and knowledgeable. Her suggestions for colour were very helpful and her work impeccable! She is also warm and personable which made the whole experience very relaxing and enjoyable. The only suggestion I would have to offer concerns the chairs in the pedicure room; they are not the most comfortable. Thank you for a great experience! Lorraine


**** - Anonymous (Jun 13, 2014)

Service & atmosphere excellent but a little pricey.


***** - Anonymous (May 29, 2014)

The best!


***** - Cassandra (May 29, 2014)

The girls at palazzo go above and beyond to creat the most welcoming an professional environment. Karie has created an oasis where every man, woman, and child can enjoy a wonderful service provided by skilled stylists and aestheticians.


***** - Kimberly (May 25, 2014)

Hilda was very professional and a wonderful person to talk to. I came in for a manicure and pedicure and she was available right away. I will definitely return.


***** - Sherry (May 22, 2014)

Very comfortable and welcoming


***** - Carla (May 18, 2014)

I went in for a hair cut and was pampered by Herline. This was my second time seeing her, and both times I received the style and cut exactly as I asked.....and it was beautiful! I have been to the salon several times now and have never been disappointed by the service I've received.


***** - Margaret (May 16, 2014)

Great, Love the salon & the staff is excellent & friendly. Always feel like a million dollars after my appointments.


***** - Taurie (May 14, 2014)

Always a great experience . Nice, relaxing atmosphere and friendly, welcoming staff. I am very happy with the service provided, which was a chemical straightening. Of course I would definitely recommend this spa to others :)


***** - Gail (May 11, 2014)

Hilda is very thorough and meticulous. She does a great job and is very pleasant to be around, always makes it a very relaxing experience


***** - Cathy (May 10, 2014)

Laurie gave me one of the best cuts I have had in years! I was done with being unhappy & unsatisfied with a salon that was not giving me what I was asking for. After hearing great things about Palazzo for years & having a friend recommend Laurie, I booked an appointment. The reception got me in at her 1st availability & the experience was great from then on! The Salon is beautiful! It is much larger than you would think & very clean! I was given a quick but informative tour and then met with Laurie. She was a great listener & was not going to let me leave until I was satisfied. My cut was perfect & absolutely what I wanted & needed! We had a colour consultation & I booked in for that too! They have a wonderful & easy referral rewards program...I've already recommended 2 friends :) I'm looking forward to a lengthy relationship with Laurie at Palazzo & to many Spa visits! Thank you Thank you Thank you !


***** - Anonymous (May 09, 2014)

All Staff members extremely friendly Awesome service! Thank you


***** - Anna (May 09, 2014)

I had an amazing experience today! I went from frump to Fabulous! I graduated today from university and everything was in place, including my looks. I wanted to be beautiful and POOF! I was. Thank you Palazzo's, you made me a life-long friend and patron! Look at me--all smiles oh, and tears.


**** - Anonymous (May 05, 2014)

Excellent massage during hot stone pedicure. Very neat & clean polish application. No messy edges :) And I am a stickler for that! Also love the atmosphere of the peaceful, quiet pedi room. No offensive smells or hectic atmosphere like some less expensive places (which will remain nameless).


***** - Barb (May 04, 2014)

I have enjoyed my visit to Palazzo everytime since I started going last summer.


***** - Wendy (May 03, 2014)

Always great service and come out looking like a million bucks!


***** - Tara (May 01, 2014)

Phenomenal service....a great experience...very talented staff!


***** - Janel (Apr 28, 2014)

Awesome service, fair prices. I will be coming back!


** - Caroline (Apr 26, 2014)

It was not a good service1 Nice girl but not a good job on my toes!


***** - Anonymous (Apr 26, 2014)

Great experience as always! Palazzo never disappoints!


***** - Anonymous (Apr 25, 2014)

Laurie is the best hairdresser! She is always so friendly and happy but most importantly her work is amazing! I always feel wonderful after she has performed her magic on my hair! :)


***** - Anonymous (Apr 25, 2014)

Tiffany C was amazing! Had a great experience! The latte was so yummy! Great conversation! The shampoo was relaxing with a bit of a head massage! My hilights turned out fabulous and I couldn't be happier! Thanks to your great staff for another amazing experience!


***** - Bev (Apr 24, 2014)

I always have a good experience at Palazzo's. My stylist (Kristen) is always pleasant and does amazing color and cuts. She's very trendy and on top of the latest styles. Stephanie does sugaring on my eyebrows and she is wonderful too. A very nice young lady with a great sense of humor and crazy purple hair (which looks awesome on her!!) All the staff at Palazzo are friendly and accommodating. Thanks for the great service!!


***** - Dianna (Apr 21, 2014)

I love it! I always feel welcome by all staff. I already booked my next appt.


* - Anonymous (Apr 16, 2014)

very expensive!! Not worth it


***** - Anonymous (Apr 16, 2014)

Jaelle was awesome as usual. She is always patient and doesn't mind that I bring my daughter in with me. She didn't mind having to remove the polish that was long leftover on my toes even though it took quite a bit of extra time. It is always a pleasant experience and I will definitely be using my free paraffin that I drew from the Easter egg bin.


***** - Ann Marie (Apr 16, 2014)

As always, Kristen was awesome


***** - Leo (Apr 14, 2014)

Hilda was excellent: professional and skilled.


***** - Leo (Apr 14, 2014)

Heidi was excellent: professional and skilled.


***** - Linda (Apr 13, 2014)

Great job Laurie as always


***** - Robyn (Apr 10, 2014)

My pedicure was fantastic; relaxing and very much enjoyable!


***** - Anonymous (Apr 08, 2014)

Great! Just great. I really enjoyed the Monday special. Looking forward to my next visit.


***** - Ashley (Apr 08, 2014)

KayKay always does an amazing job on my hair! Best colour, best cut. :) Wish I could bring her home with me to do my hair everyday!


***** - Susan (Apr 05, 2014)

My experience at the Spa was amazing I would highly recommend a visit, I went as a birthday treat from my husband and daughters,but will be going back again.as soon as I can. Meg was my therapist and I enjoyed both her company and her professionalism. I look forward to another special that interests me.


***** - Lisa (Apr 02, 2014)

Staff is very friendly and helpful when answering questions about different spa treatments I was interested in.


***** - Marilyn (Mar 30, 2014)

very pleased with the service , and the ambiance is wonderful.


***** - Sandra (Mar 29, 2014)

I was an awesome experience. I will be back from now on.


***** - Andrea (Mar 28, 2014)

This was a wicked awesome cool experience. I am so glad I finally found a hair-stylist who knows style! :)


***** - Anonymous (Mar 28, 2014)

This was my first time in the spa part of palazzo salon & spa. It was great. Very relaxing atmosphere, and it smelled great. I had a blast getting a pedi with my mom.


***** - Helene (Mar 27, 2014)

Love Jarelle


***** - Alexis (Mar 27, 2014)

Awesome service as usual!


***** - Samantha (Mar 26, 2014)

Our appointments for manicure and Pedi's, were amazing, very informative.. About your services, products. I would come again just because of the people. The energy in the building was welcoming and upbeat. It is the best kept secret in Welland, a little hidden oasis, that I will be visiting again and again.


***** - Anonymous (Mar 23, 2014)

Amazing experience every time I am there.


***** - Denise (Mar 21, 2014)

Always a pleasure to spend quality time with Meg!!!! Love her work and I feel great every time I leave Palazzo's!!!


***** - Tina (Mar 19, 2014)

Everyone was very friendly and welcoming. Kay took the time to listen to me and offered suggestions. Beautiful salon and great service!


***** - Kathy (Mar 15, 2014)

Painful, pleasant and very professional!!!


***** - Anonymous (Mar 13, 2014)

Fantastic and friendly, as usual!


***** - Margaret (Mar 13, 2014)

We came to Palazzo for a mother/daughter pedicure and had a wonderful time/experience. From the moment we walked in the doors we were greeted in such a welcoming atmosphere. Jaelle and Hilda were absolutely wonderful. Thanks again for everything


***** - Ivanna (Mar 06, 2014)

great! wish it lasted longer!


***** - Ivanna (Mar 06, 2014)

great! wish it lasted longer!


***** - Lindsie (Mar 05, 2014)

Had a great time!!!! Beautiful.salon and nice staff!


***** - Anonymous (Mar 04, 2014)

A very satisfying experience.


***** - Donna (Mar 03, 2014)

Love my hair and staff!


***** - Kelly (Mar 01, 2014)

My experience was wonderful, I would recommend the salon to my friend's. Stephanie was a pleasure, very friendly and helpful with some tips.


***** - Julie (Feb 28, 2014)

great service:


***** - Johanne (Feb 25, 2014)

Jaelle always provides me with the best services. Keep up the great work. You guys are a great team and nice salon! J.B.


***** - Faith (Feb 20, 2014)

My experience was great. Always friendly


***** - Linda (Feb 18, 2014)

Thanks for another great cut and colour Laurie!


***** - Susie (Feb 15, 2014)

Always a pleasure to have my nails done by Stephanie...she has excellent skills, very friendly, over all a great asset to your business, in my eyes....Wishing her all the best, looking forward to seeing her April 1 for my free mini pedi....Thank you all...


***** - Annza (Feb 15, 2014)

Laurie did a great job on my highlights as she always does! Anna her new assistant is a wonderful girl! She is pleasant, friendly and is a hard worker! I wish her well! I'm sure Laurie is happy to have such a wonderful girl all around assisting her! Annza


***** - Anonymous (Feb 12, 2014)

My pedicure by Stephanie was beyond lovely. High quality, relaxing, and I will definitely be visiting again.


***** - Anonymous (Feb 12, 2014)

Very professional


***** - Linda (Feb 12, 2014)

I like the cut, colouring and styling of my hair. KK welcomes me listens to my concerns and cares about my hair style. She is an excellent beautician.


***** - Kristin (Feb 09, 2014)

I love the customer service at this salon.


***** - Alexis (Feb 08, 2014)

Awesome service from Laurie and assistant!


***** - Marina (Feb 08, 2014)

Excellent service. I had a wash and straighten. Alysha was fabulous with me.


***** - Kadri (Feb 07, 2014)

A great experience every time...friendly, knowledgable & professional staff!


***** - Henriette (Feb 07, 2014)

I just love coming to Pallazos. All the staff is friendly and willing to assist even if you are not "their" specific customer. My favourite is the latte and head massage included with my appointment ( sorry Lori, lol). Your top girl Lori is fantastic. She listens to my requests but adds her own artistic flair to my head creations. Edgy, but within my tolerance levels. Absolutely fantastic hidden gem in the unlikely city of Welland. Keep up the good work!!


***** - Margaret (Feb 06, 2014)

My experience at the salon yesterday was great, very quiet & I was late too, thanks to the lovely snowfall yesterday. Laurie & the other staff always seem so pleasant & happy. Do they not ever have a bad day.


***** - Ilse (Feb 04, 2014)

am always looking forward to visit your salon


***** - Nicole (Jan 31, 2014)

I really like Laurie's new assistant. She has a lovely demeanor & gave me a fantastic scalp massage!:) I was warmly greeted upon entering the salon & was asked if I wanted my jacket hung & if I would like a beverage. Laurie did another great job of coloring & cutting my hair! All these things combined with overall relaxing atmosphere are the reasons I refer everyone to your salon. Love you guys! ??


***** - Kate (Jan 29, 2014)

I came in with no idea about what style I wanted. I told the stylist that I trusted her professional judgment. The style exceeded my expectations and left me feeling rejuvenated. The overall experience is exactly what I needed in an otherwise drab winter. Thanks again Palazzo!


**** - Anonymous (Jan 25, 2014)

I enjoy all the staff, even if you are not their client they are quite nice and talk to you.


***** - Chris (Jan 25, 2014)

Always friendly...always professional and most importantly, always makes me feel welcome. You guys are the best. :D


**** - Anonymous (Jan 22, 2014)

Friendly staff. Very comfortable surroundings. Enjoyed time there.


***** - Cyndy (Jan 21, 2014)

Truly enjoyed my spa services with Hilda, she was fabulous ! Highly recommend Palazzo Salon & Spa, staff was very friendly and professional. I'll be back ! Many thanks Cyndy


***** - Lisa (Jan 16, 2014)

I had a great experience at the spa.


**** - Anonymous (Jan 11, 2014)

Great experience every time. Friendly and welcoming environment. Overall great satisfaction with the services .


***** - Anonymous (Jan 11, 2014)

Fantastic service


***** - Anonymous (Jan 11, 2014)

great as always, we always book with Jaelle


***** - Connie (Jan 09, 2014)

I can not imagine what it would be like not to have all of you around me, the service, personalities, care, compassion, just the pretty smiles and the welcome hugs are amazing. I do owe Carrie such a big thank you for hand picking your staff and selecting the best, Koudos to you Carrie.. To all all staff who have helped me and made me feel like a someone: I Thank you from the bottom of my heart. To the two girls that always help me - Stephanie and Kristin - and to know that the others are just as good, and always willing to give opinion, and help when needed...I thank you! Eight years ago, I really did not know what to think of myself with my disabilities, my pride and esteem was totally squashed, until, one day, I walked into the right building and have loved it from that day on. THANK YOU THANK YOU THANK YOU.......... Love yah Lots, Connie V.


***** - Micheline (Jan 08, 2014)

Went for a massage and fell sleep…what better recommendation can there be? Left totally relaxed.


***** - Anonymous (Jan 03, 2014)

Today was my second time in Palazzo's and I loved it! The environment the girls and the work done on me. Thank you !!


***** - Sara (Jan 02, 2014)

Beautiful salon and spa recommending to all my friends ;) Kaykay is an amazing hair stylist and a beautiful girl inside and out :)


**** - Dana (Dec 22, 2013)

I have been to palazzp's salon several times and the last two times I have been unhappy with this outcome. I usually go to KayKay but lately she has been booked solid. My sister and myself both did not like how our blonde turned out and actually does not look like we even go our hair highlighted. I am very happy with this company so I choose to come here each time but lately my hair has not turned out the way I would of liked it to.


**** - Lynn (Dec 21, 2013)

I found all the staff very friendly, the sugaring procedure I had done was excellent. When I had my pedicure I wasn't used to the communal aspect of it always having it done before in a room on my own with the esthetician, I was also used to having a plastic sheet placed in the bowl or sink so that you aren't contracting any infections etc that might have remained from the previous customer. I did have to tell the esthetician a couple of times not to be so hard when removing some of the skin on my feet but all in all the experience was good and I will be going back, as I think the esthetician I had will know my likes and dislikes now.


***** - Ilse (Dec 21, 2013)

I have made my next appointment already!


***** - Anonymous (Dec 18, 2013)

This is the best place I've ever been to cut my hair! You get your money's worth. I had my hair cut by Tiffany and she was excellent, she aims to please you and she will have you smiling and enjoying yourself. I've been to a lot of hair salons in various cities and this is the best place to go to. I definitely recommend Palazzo.


***** - Melissa (Dec 17, 2013)

I highly recommend Palazzo. I got my hair highlighted and cut by Laurie and this is the first time in a long time, I was this satisfied. I wouldn't go anywhere else.


***** - Sue (Dec 14, 2013)

Was very happy with my hair color,and the hair cut. Kay Kay is a very friendly person takes her time with your needs. Also very good coffee. All in all excellent.


***** - Brianne (Dec 14, 2013)

Excellent as always!!


***** - Mark (Dec 13, 2013)

My experiance is always great when I conme in. Kristen is awesome and I wouldn't want anyone else.


**** - Tara (Dec 12, 2013)

Herline, as always, was fabulous.


***** - Shirley (Dec 12, 2013)

Awesome as all ways:)


***** - Christine (Dec 11, 2013)

Herline was very pleasant. She informed me what she was going to do and why. Excellent scalp massage. I was very pleased with my highlights and cut. Christine


***** - Ann-Marie (Dec 06, 2013)

As always, Laurie O'Neill provided consistent, exceptional and professional hair-crafting. I say hair-crafting because Laurie treats hairstyling like a art form or craft. Laurie has been my stylist for at least 5 years and throughout the duration of those 5 years, every single hair cut and color and off the charts exceptional. If you are looking for a stylist that is consistently in her cutting, professional in her demeanor and intuitive with her clients, Laurie is the stylist you should try. Laurie is also exceptional at training and mentoring many new stylists. Laurie has the gift of pedagogy (i.e., she can teach well). Evidence is found in two former junior stylists that she has previously mentored and are now top stylists at Palazzo. The key to having a success experience with Laurie is to let her follow her intuition and use in gift of insight into personality and match it with your hair length and text. In short, "let Laurie do her thing" and you will now be disappointed; I assure you of that! Dr. A-M DiBiase


**** - Anonymous (Dec 05, 2013)

Great customer service Great cut and style Friendly staff


***** - Anonymous (Dec 05, 2013)

Service was wonderful. Attentive, pleasant and very efficient.


***** - Bobbi-Jo (Dec 05, 2013)

Love Lori!!


***** - Nancy (Dec 04, 2013)

Just had a fabulous mani/pedi Monday special! It was heavenly! the massage and spoiling I received. the sale price was great too! Mondays can be so dismal so I would recommend a great pick me up for anyone!


***** - Rebecca (Dec 02, 2013)

I really enjoyed palazzos the owner and staff are very friendly and pleasant right from the moment I stepped inside they hung my coat and greeted me! I love the décor of the salon also its so calming :) There was an error on my bill that I didn't catch until I got home and they called me and corrected it right away, very honest of them!! They are quick to answer any questions you have and offer ideas/suggestions to suit you for people like me who just "want a change" :) Highly recommend this salon!!


***** - Anonymous (Dec 01, 2013)

I always have a great experience at Palazzo Salon.


**** - Anonymous (Nov 28, 2013)

I feel I can be honest with my stylist and tell her exactly what I expect. If it didn't work out as I expected, I'll tell her and she makes a few adjustments. A cut has to be altered according to each person's unique tastes and she does that.


***** - Kathy (Nov 20, 2013)

Very professional !!


***** - Ilse (Nov 19, 2013)

Excellent service - as usual. My nails look as good as new again


***** - Karen (Nov 19, 2013)

I am always very pleased with my appointments with K.K. She is great. Karen C.


***** - Debby (Nov 18, 2013)

Laurie is excellent!!!


***** - Carla (Nov 17, 2013)

Jaleel was wonderful....hot stone massage, pedicure & eyebrow wax. Herline gave me the most pleasing & beautiful haircut and style in years! I only wish I could come more often. A few hours at the Palazzo is a special treat indeed!


***** - Anonymous (Nov 16, 2013)

Kay Kay is the best! She knows exactly how to make you feel special!


***** - Anonymous (Nov 15, 2013)

Kristen my highlights are so natural looking, just the way I like it. You did a great job. Thanks


***** - Anonymous (Nov 14, 2013)

The staff are always so pleasant and friendly.


***** - Sarah (Nov 14, 2013)

Jaelle does a great job!


***** - Belinda (Nov 14, 2013)

KayKay is awesome!!!!


***** - Kevin (Nov 10, 2013)

As always the staff were friendly and experienced making it such an enjoyable atmosphere.


**** - Anonymous (Nov 09, 2013)

Thoroughly enjoyed my manicure and pedicure yesterday but, unfortunately have to report that the polish on one of my fingers peeled right off the nail today. This is unfortunate as I am about to go out and now have to scurry around looking for polish to match the rest of my nails.


***** - Faith (Nov 07, 2013)

My experience I always fantastic


***** - Allison (Nov 06, 2013)

Palazzo is fantastic. Excellent service, modern décor, friendly atmosphere.


***** - Sherrie (Nov 03, 2013)

I love Palazzo's and I wouldn't go anywhere else. Laurie always does an amazing job with my hair and I'm ALWAYS satisfied. Thank You!


***** - Kellie (Oct 31, 2013)

Best salon ever!! Such amazing people work here and are all very talented. I know I have found my forever salon now.


***** - Stephanie (Oct 28, 2013)

Jaelle was very knowledgeable about skin, the facial process and the products being used. She made the experience comfortable and relaxing. My skin feel wonderful!


***** - George (Oct 27, 2013)

Upon entering I was greeted very professionally, after relating the reason and for who I had my appointment for I was asked if I would like something to drink while I waited. When my appointment was set I was given a tour and showed what is offered at Palazzo. In all I was extremely pleased. The Salon is very well kept and professional but not stuffy like some of the other places that I have been to. I would and will gladly tell all of my circle to visit this Salon. I will most definitely be going back for my regular hair cut as well as other things that Palazzo Salon has to offer.


**** - Anonymous (Oct 26, 2013)

Great atmosphere! Jaelle was great. I left feeling refreshed and relaxed.


***** - Melissa (Oct 25, 2013)

I was apprehensive going to get my hair done because I had some bad experiences in the past at other salons, but I was very happy with the service I got. I will definitely be back,


***** - Anonymous (Oct 25, 2013)

I love how Kay does my hair and enjoy talking with her she is adorable .Nice to have Jaelle back !!


***** - Lauren (Oct 24, 2013)

Always a great experience!


***** - Christine (Oct 22, 2013)

always feel so relaxed and really enjoy myself!


***** - Anonymous (Oct 22, 2013)

Great place!


***** - Anonymous (Oct 22, 2013)

Excellent service once again by KayKay! This salon and spa is wonderful. I love that it isn't a three hour ordeal to have my hair cut and coloured. KayKay takes the time to listen to what you'd like and isn't afraid to offer suggestions and advice to what she thinks will look best. Great job!


***** - Linda (Oct 20, 2013)

My hair looks great. Laurie did a fabulous job as always!


***** - Shelley (Oct 20, 2013)

Fantastic as always!!! Love coming to Palazzos!!!


***** - Tim (Oct 19, 2013)

Excellent hair cut, extreme attention to detail. Kristen is awesome!


** - Jen (Oct 18, 2013)

I was taken back with your pricing. You advertise cut and colour with Level 1 stylist for $59 yet I paid $130. For a colour with no highlights, I found this to be expensive.


***** - Anonymous (Oct 17, 2013)

Awesome


**** - Anonymous (Oct 15, 2013)

Another great experience- Megam is awesome


***** - Tasha (Oct 14, 2013)

I had a wonderful experience! The atmosphere is great, and kaykay is amazing!


***** - Shailah (Oct 12, 2013)

The staff at Palazzo Salon and Spa are very friendly and did a great job on my eyebrows and upper lip! I would come back again for sure :)


***** - Dianne (Oct 12, 2013)

My experience is alway a positive, relaxing place to go to have my hair done as well as my facials and all the other services they offer.


***** - Anonymous (Oct 10, 2013)

Kristen is a charming and delightful individual with top notch hair styling skills. I go to Palazzo to relax and come out feeling beautiful!


***** - Belinda (Oct 06, 2013)

Laurie is an amazing stylist! I am always thrilled with my hair transformations when I visit the salon. Thank you so much!


***** - Kevin (Oct 06, 2013)

Always friendly and courteous. It's nice to know I leave with a proper salon experience.


***** - Anonymous (Oct 05, 2013)

always satisfied with Jaelle's services


*** - Anonymous (Oct 04, 2013)

Meg did an amazing job on my makeup for my girlfriends wedding. No complaints there at all! The other bridesmaids were even telling me they thought my makeup was the best all night!! Natalie did my hair, not really impressed. She didn't listen to what I asked for and my hair fell out throughout the day. The other bridesmaids had to re pin and fix it constantly! As I was leaving Meg stopped me and pulled another stylist aside to fix my hair as much as she could before I left, telling me it didn't look right. Big thanks to them! I don;t have a problem with a new stylist working on my hair but NOT when Im in a wedding party and especially when they aren't sure what they are doing.


***** - Marie (Oct 04, 2013)

I was very pleased with Kristen's cut and colour!! She knew what would be right for me. I am coming back for sure. Appt us booked. She is exceptional. As for Meghaum McCammont I am biased. I'm her mum but I will tell you no one does a more phenomenal job on mani and pedi than she does!! Her attention to detail is excellent!! I miss her in Oakville. Thank you and see u in the 9th!!! Marie McCammont


***** - Jane (Oct 04, 2013)

it was great all look forward to coming in


***** - Mark (Oct 04, 2013)

Kristen is awesome and I'll keep coming back.


***** - Erin (Oct 04, 2013)

Kristen put some purple foils in my hair! It looks amazing and I feel refreshed and ready for fall! Thanks ladies


***** - Kerrie (Oct 04, 2013)

it was really great. Kirsten was wonderful and did a wonderful job of coloring and cutting my hair.She ad the other ladies stayed open late and were so lovely and friendly. I will definitely be back.


***** - Jackie (Oct 04, 2013)

I enjoyed my visit to Palazzo Salon, my stylist Herline was very nice,the suggestions she made for my hair were excellent and I love my cut and colour. Thank you to Stephanie for taking my daughter and doing her nails, she felt so special :-) I will definitely be back for my future needs, so glad I found an above average salon in Welland! Thanks!


***** - Linda (Oct 04, 2013)

My experience is always pleasurable. Laurie is a great stylist and I would recommend her to anyone.


***** - Belinda (Oct 03, 2013)

Love Kay Kay. She's so positive and excellent at what she does. I really love my hair. Thank you Kay Kay!!!!! Belinda


***** - Nicole (Oct 02, 2013)

This was my first time at Palazzo Salon & Spa and I was impressed. I had the new talent special with Natalie and I was extremely happy with what I got. I was nervous going in, but Natalie did a fantastic job on my highlights and cut. I will definitely return to Palazzo. I would not hesitate to recommend this salon & spa.


***** - Anonymous (Sep 29, 2013)

Best scalp massage ever


***** - Debbie (Sep 27, 2013)

Jaelle is amazing!


***** - Ilse (Sep 24, 2013)

As always, my experience at the palazzo was very satisfactory and my nails look beautiful.I am also very happy with the service provided by Lisa.


***** - Beth (Sep 22, 2013)

The best haircut and highlights ever had


***** - Anonymous (Sep 21, 2013)

Excellent service as always! Thanks Kristen.


***** - Bill (Sep 19, 2013)

Kristen has cut my hair a few times now and I have been totally satisfied with it all the time.


***** - Denise (Sep 19, 2013)

I had the pleasure of having Meg do my make-up for my son's wedding last weekend. I had so many compliments all day long. All I could do was just smile! It made me feel like a million bucks!! Thank you girl!!!


***** - Denise (Sep 19, 2013)

I had the pleasur eof having Meg do my make-up for my son's wedding last weekend. I had so many compliments all day long. All I could do was just smile! It made me feel like a million bucks!! Thank you girl!!!


***** - Shelby (Sep 18, 2013)

I had the best experience yesterday while getting waxed! Keep it up ladies!!


**** - Anonymous (Sep 17, 2013)

Megam is great! She does a great job and is very customer focused- she remembers things we talked about at previous visits and makes me, the customer feel very special!


***** - Anonymous (Sep 17, 2013)

Great visit yet again


***** - Maria (Sep 17, 2013)

The staff are great, but please kill the spa music in the pedicure room! BORING!


***** - Anonymous (Sep 16, 2013)

I had a great pedicure. Meg is always a good time! She is the reason I keep coming back.


***** - Anonymous (Sep 16, 2013)

Everything was great.


***** - Vanessa (Sep 10, 2013)

I came into Palazzo hoping to get a nice manicure and pedicure to pamper myself. I ended up having an absolutely amazing day including a facial and makeup lesson. I felt so pampered and so incredible by the end. The salon and spa looks beautiful and the atmosphere is so relaxing. Lisa did my mani-pedi, facial and makeup and was incredibly knowledgeable and friendly and clearly cares a lot about her clients. It seemed clear from being in the salon during the day that all of the staff are the same way. I would highly recommend it to anyone who wants to relax,have fun and feel great about themselves, and I look forward to going back again.


***** - Vanessa (Sep 10, 2013)

I came into Palazzo hoping to get a nice manicure and pedicure to pamper myself. I ended up having an absolutely amazing day including a facial and makeup lesson. I felt so pampered and incredible by the end. The salon and spa looks beautiful and the atmosphere is so relaxing. Lisa did my mani-pedi, facial and makeup and was incredibly knowledgeable and friendly and clearly cares a lot about her clients. It seemed clear from being in the salon during the day that all of the staff are the same way. I would highly recommend it to anyone who wants to relax,have fun and feel great about themselves, and I look forward to going back again.


***** - Kailah (Sep 10, 2013)

Amazing Kristen is the best as usual!!


*** - Anonymous (Sep 09, 2013)

It's a lovely place, but if I didn't know one of the stylists I wouldn't have bothered going into the salon. I could have received the treatments that I wanted (cut, wash and set) at any establishment at a lesser price. If a person is into spa treatements it would satisfy their needs.


***** - Anonymous (Sep 09, 2013)

Excellent service; great pedicure.


***** - Kadri (Sep 08, 2013)

Excellent service from the time you walk in to the time you leave, and even before the appointment with reminder calls. Very friendly staff, and the quality of services is the best in the area!


***** - Mary (Sep 08, 2013)

I love going to my regular Palazzo hair appointment. The atmosphere is always cheery and professional. I'm always made to feel welcome. The colour and cut are always done to the same high standard and I come out feeling beautiful.


***** - Dianne (Sep 05, 2013)

Mag is awesome at her massages! More people ought to try her technique as very calming and angelic! Such a great atmosphere


***** - Denise (Sep 05, 2013)

Thanks for the great facial Meg!! My face feels great and looks even better!


***** - April (Sep 05, 2013)

I am 61 and have been to many salons over the years....palazzos spa...make you look and feel like a million bucks!


**** - Barb (Sep 04, 2013)

I really enjoyed my first 2 visits and my first facial last week, thank you to Jaëlle.


***** - Mark (Sep 03, 2013)

Kristen is a pleasure to get your hair cut by. She is very friendly and knows how to interact with her customers. I will keep coming back as lonf as there are people like Kristen. Thankn you, Mark.


***** - Allison (Sep 02, 2013)

The spa music has to go!!!


***** - Mimi (Sep 02, 2013)

Kay-Kay always pays attention to what i want & need and the specific little details that make the difference. The color and cut was perfect. No complaints, I was very satisfied. p.s. Natalie gives great head massage! Mimi


***** - Laura (Aug 31, 2013)

KK is very professional, friendly and talented and I appreciate her advice. I would recommend her in a second. The salon is lovely and friendly.


***** - Linda (Aug 28, 2013)

Laurie is professional, speedy and does fabulous work!


***** - Ilse (Aug 27, 2013)

I am so glad I discovered the Palazzo Salon & Spa in Downtown Welland where the service is outstanding and the staff is so welcoming and friendly on the phone and in person.


***** - Anonymous (Aug 26, 2013)

My first time at Palazzo's was great! I will definitely be coming back!


***** - Anonymous (Aug 24, 2013)

I had a massage for the first time with Lisa, she made me feel so comfortable and not self conscious at all. It was a great experience and I left feeling refreshed and beautiful!


***** - Sherrie (Aug 22, 2013)

I wouldn't go anywhere else. My experience has always been amazing.


**** - Deedee (Aug 21, 2013)

Hi, The makeup was lovely,and hair very nice;though a little behind in time. Overall,the girls were happy with theirs. Thank you, DeeDee


**** - Kimberly (Aug 21, 2013)

I have had a few services done and would like to experience the ones I haven't tried.


***** - Beth (Aug 21, 2013)

Laurie does the best hair cuts ever


***** - Karen (Aug 19, 2013)

Stephanie was very professional and skilled at her work. I had artistic nails done and she and I had so much fun with the design and creative process. I would definitely see Steph again!


*** - Anonymous (Aug 18, 2013)

Not exactly top-notch service at this visit (and I am a return client). Expect more when I'm paying top salon prices, and there is plenty of competition in town with competitive pricing. Palazzo is more expensive because it SHOULD be better quality, service, etc. Unfortunately, not this time!


***** - Anonymous (Aug 18, 2013)

Kaykay did an amazing job on my hair! I love it and it was exactly what I had asked for. It was nice to come to a salon and have a cut/colour that didn't take more than 2 hours. I really like that my stylist had an assistant who helped to speed things along. I thought it was great that a tour of the salon/spa was provided on the first visit. The prices for service were also very good. I will definitely be recommending this salon to my friends!


***** - Arlene (Aug 18, 2013)

A very pleasant and relaxing morning spent with Lisa. Service was excellent!


***** - Anne Marie (Aug 16, 2013)

Had a great experience. Herline did a great job with my hair. She was very friendly and helpful.


***** - Nancy (Aug 15, 2013)

Had a great aromatherapy massage, perfect pressure, great to hear a new CD with interesting instrumental always very clean and peaceful in the massage area I never feel rushed when I come to the spa and thats a great feeling!


***** - Faith (Aug 15, 2013)

The service is always fantastic


***** - Aiden (Aug 14, 2013)

We are always happy with KK's haircuts. It's nice to have found a stylist who listens and understands what we would like done!


**** - Alexis (Aug 13, 2013)

Wonderful experience! Thanks Stephanie!


***** - Carrie (Aug 13, 2013)

As always Laurie is amazing! The team did impromptu cut on one if my daughters I ended up bringing plus a strip of pink dye and painted nails for the other. U r all worth the drive from Niagara Falls.... Thanks ladies!


***** - Anonymous (Aug 13, 2013)

Hair stylist ( herline) was very informative and helpful with any questions I had and did exactly what I asked for. My hair hasn't looked this good in a long time or felt so good since she recommended product to use!


***** - Laurie (Aug 13, 2013)

They were able to provide me with a very short notice appointment for a special occasion. All the staff are always very friendly and welcoming. Even though they are busy with their clients they take time to ask how I'm doing.


**** - Anonymous (Jul 30, 2013)

The staff are all really nice and accommodating. They are not rude and do not rush people through. I appreciate their booking services online, and enjoy conversing with my stylist.


***** - Linda (Jul 29, 2013)

I got my colour done and it looks fantastic! Always a great job.


***** - Tarryn (Jul 29, 2013)

Kristen was patient, very knowledgeable and pleasant. I will definitely go back. Loved that the salon offered quality pet products.


***** - Anonymous (Jul 25, 2013)

Friendly and professional service.


***** - Ann-Marie (Jul 25, 2013)

Exceptional and professional as always. Laurie O'Neill is an outstanding stylist. Precision, creative, professional and remarkably efficient. Laurie skills are above and beyond. Laurie engaging in your styling as a craft, with a innate ability to review her client's hair, and know precisely what to do! Carrie should be commended on the extremely professional environment she espouses, as the owner. This is the best salon in the entire Niagara, Fonthill, Welland, St. Catharines area. Exceptional stylist exceptional experience. Well done!


***** - Lisa (Jul 24, 2013)

As always eveything was awesome!


***** - Anonymous (Jul 23, 2013)

Fantastic experience, beautiful decor, very relaxing atmosphere


***** - Anonymous (Jul 23, 2013)

Although I didn't book with my regular girl, Lisa took good care of me and my eye brows look perfect! Thanks girls!!


***** - Debbie (Jul 20, 2013)

It is always fantastic.Steph is the best!!!!!


***** - Jennifer (Jul 20, 2013)

The message was amazing, can't wait for the next one :)


***** - Mark (Jul 19, 2013)

Kristen was awesome! This was the first time with her and it was like I've been with her for years. It was a awesome experience and I'm looking forward to my next hair cut. Thank you Kristen, Marko.


***** - Carmen (Jul 16, 2013)

KayKay is always wonderful!! Kudos to your entire staff.


***** - Rachael (Jul 15, 2013)

I enjoyed being pampered, it was nice for a change thanks Kay :)


***** - Karen (Jul 15, 2013)

Stephanie really knows her stuff! She cleaned up my depressingly bad nails and made me feel like a movie star!


***** - Anonymous (Jul 15, 2013)

I thoroughly enjoyed my first visit to the salon. They were very professional and running on time. Will be going back


***** - April (Jul 15, 2013)

Friendly, attention to detail, highly skilled staff, wouldn't go anywhere else <3


***** - Jennifer (Jul 15, 2013)

Laurie is awesome as always! She takes very good care of my best friend and I every 6 weeks! ohhh and the head massages rock! Thanks! Jennifer


***** - Sarah (Jul 11, 2013)

Excellent service as always.


***** - Christine (Jul 11, 2013)

I received the best hair cut that I have ever had


***** - Diane (Jul 10, 2013)

As always excellent


***** - Julie (Jul 10, 2013)

Loved my first visit with Kay Kay. So happy with the way my hair looks!


***** - Anonymous (Jul 08, 2013)

Been at this salon for about 1.5 yrs. Just had my hair done with Herline and I have never been more satisfied!! She did exactly what I've been wanting for several months and never achieved. Thanks Herline!


***** - Lisa (Jul 07, 2013)

great experience as always!!


***** - Anonymous (Jul 06, 2013)

Awesome


***** - Madeleine (Jul 04, 2013)

Quite enjoyable, had a good time and very relaxing. Thank you Stepahnie.


***** - Patricia (Jul 03, 2013)

Kudos to Palazzo for hiring Natalie (such a gracious young woman)....my hair consultation proved to be "exactly what I wanted in a new shorter haircut and style for the summer. Christen's expert eye.....as she oversaw my haircut; (while demonstrating technique to Natalie) proved to be most welcome. I enjoyed being a hair model...I learned so much. Have a great day ladies. Sincerely, Patricia Rossi


**** - Karen (Jul 02, 2013)

warm friendly helpful envirnoment


***** - Faith (Jul 01, 2013)

Getting an appointment was difficult


**** - Lori (Jun 30, 2013)

I've had several hot stone massages from pallazzo's mainly with Stephanie but she was unavailable so I was with Lisa. I didn't receive the stones in the toes and my arms or hands were not done (as these were done in the past) She didn't use the stones as much as on other visits I have had. It was relaxing but not like previous massages.


***** - Gail (Jun 30, 2013)

Steph is great, was very happy to be offered Lemonade this time, I don't drink coffee or hot drinks, but love Lemonade esp in summer


***** - Jilani (Jun 30, 2013)

it was wonderful with KK....I'm really happy with my hair cut. Jilani


***** - Lisa (Jun 29, 2013)

Always a great experience. Friendly staff and a beautiful salon. Great place to spoil yourself or someone special!


**** - Kathleen (Jun 28, 2013)

Palazzo's did a fantastic job, I was highly impressed. They were personable and very professional. The building is stunning, with so many Spa treatment options. I would recommend Palazzo's to anyone, and I'm confident that you will feel the same way I do if you go. I did have to wait a half an hour before being seated for my hair to be done but it's a busy time of the year.


***** - Cathy (Jun 28, 2013)

I was very impressed with Palazzos. It is well organized and the staff was very friendly and professional. I look forward to having a manicure and pedicure sometime.


***** - Nancy (Jun 28, 2013)

I had a lovely massage My masseuse knew exactly to apply the right amount of pressure and her timing was perfect I will be back to see her soon! Nancy


***** - Mich (Jun 27, 2013)

Mégan is an awesome hairdresser. Could not ask for better!!!


***** - Tracy (Jun 26, 2013)

people were nice and they did a great job


***** - Jennifer (Jun 26, 2013)

Kristen great as always !!!!


***** - Anonymous (Jun 25, 2013)

Jaelle is great! Super friendly and good at what she does!


***** - Beth (Jun 25, 2013)

My experience was amazing as always. Laurie D gives me the best hair cuts


***** - Anonymous (Jun 22, 2013)

Kristen is amazing! I've been trying to find a new hairdresser since I moved to Welland. I would recommend her to anyone.


***** - Jackie (Jun 21, 2013)

I was welcomed ,had a great head massage ,shampoo it released all my tension for the day. I loved my hair cut and enjoyed my hairdresser she was fun ,sincere and professional.


***** - Julie (Jun 21, 2013)

Love my new hair cut and colour: Great job guys


***** - Anonymous (Jun 21, 2013)

I booked a 1st time L.A. sugaring with Steph A., and was extremely impressed with the service and results. I was given a tour around the salon and given information about all of the services the salon offers. The sugaring itself wasn't as painful as I expected, and Steph did an amazing, professional job. I will definitely be returning for other services, and recommending Palazzo to everyone!


***** - Bev (Jun 20, 2013)

Although I will miss Megan, I will still continue to go to Palazzo!!


***** - Christine (Jun 20, 2013)

LOVED MY HAIRCUT. MEAGAN WAS VERY PLEASANT AND LISTENED TO ME. i AM HAPPY CHRIS


***** - Robyn (Jun 20, 2013)

Awesome - like always! My hairstylist asked me how my last cut was & I only had one small issue with it, which she was grateful for me telling her & she made sure she fixed it! Love that she asks what you like done but also suggests what would be a good idea for myself.


***** - Kim (Jun 17, 2013)

I was tired of my hair and Kristen was able to suggest a cut and style that would work with my hair and styling needs. It looks AMAZING. I am so pleased and have had many compliments already! So great.


***** - Mark (Jun 15, 2013)

I was very pleased with my service from Megan as usual, but when I found out she was leaving I was very bummed out. Karie cut my hair for 20 years and I just had Megan for 6 months. Now I'm going to another girl. I hope I'm not a jinx for these girls. I hope Kristen doesn't mind putting up with me in the future. Thank you, Mark Triano.


***** - Sarah (Jun 15, 2013)

Great service and value for money!


***** - Anonymous (Jun 14, 2013)

I extremely enjoyed my time at the spa, the atmosphere was wonderful and peaceful and the staff very polite.


***** - Colleen (Jun 14, 2013)

Kay Kay really delivered on her word that she would make me happy!! I love my hair Kay Kay, thank you so much and see you n few week!


***** - John (Jun 14, 2013)

Great experience as usual!


***** - Anonymous (Jun 14, 2013)

Love the staff, love the atmosphere, love the attention to personal detail. My favorite salon and spa hands down! Always leave here feeling and looking amazing!


***** - John (Jun 13, 2013)

A pleasant place to come for a haircut with very friendly service from a professional staff.


***** - Bonnie (Jun 13, 2013)

My visit was as great as I expected. I am never disappointed at Palozza Salon. Keep up the high standard. Blessings to all. Kk customer service was appreciated.


***** - Sarah (Jun 10, 2013)

Laurie is the best hairstylist EVER!


***** - Irma (Jun 10, 2013)

great service, very friendly staff. Steph is great at her job!


***** - Belinda (Jun 09, 2013)

Thank you, Laurie! I always love my experience at Palazzo. Staff are professional and friendly and do a wonderful job of making you feel amazing!


***** - Lauren (Jun 09, 2013)

Great service as always :)


***** - Barbara (Jun 09, 2013)

Love Laurie!!


***** - Anonymous (Jun 09, 2013)

Lisa was fantastic. Very relaxing.


***** - Fran (Jun 08, 2013)

KK is a phenomenal stylist. My visit was very pleasant and comfortable. My appointment was exactly on time. With every visit, I leave a satisfied customer.


***** - Judy (Jun 08, 2013)

This was my second time at the Palazzo Salon & Spa with Kristen and will definitely be back. She is very friendly and easy to talk to and offered great advice about my hair.


***** - Kelly (Jun 06, 2013)

Julie took great care to make sure my cut was done to my liking. she also pulled a product out from the back (salon use only) so that I could have it, since I was from out of town and wouldn't be able to pop back in to pick up the product when it was in stock again. (that comment is not intended to get her in trouble). I really appreciated what she did.


***** - Anonymous (Jun 06, 2013)

I love the atmosphere at the salon & the staff are excellet. I really love the head massage but the facial experience is the best. Never had one before but I highly recommend it to anyone, it is to die for.


**** - Anonymous (Jun 03, 2013)

Very friendly staff, atmosphere very relaxing and welcoming. Offering of beverages added a nice touch.


***** - Asviny (Jun 03, 2013)

My experience, as always was amazing! Steph is phenomenal. Had an amazing Spa Pedicure!


***** - Sue (Jun 03, 2013)

Excellent. Sadden to hear that Megan Breton was leaving. I felt good with her she really knows her stuff. Will miss her.


***** - Faith (Jun 02, 2013)

Stephanie is always excellent. I recommend her whenever I can


**** - Joyce (May 31, 2013)

Nice atmosphere


***** - Jenna (May 31, 2013)

Laurie..you are an amazing hairdresser!!!! thanks for taking the time to do Jenna's highlight..they look amazing


***** - Diane (May 31, 2013)

Palazzo Salon & Spa is a wonderful experience from the moment you step in the Salon not only is it beautiful inside but the Staff are great Megan did a terrific style and colour love it!!!!


***** - Lois (May 29, 2013)

Finally I got another decent hair cut from Julie........she has fixed my hair on other occasions, when she was out of country, I had to go elsewhere....so glad she is back, thanks Julie


***** - Cathy (May 29, 2013)

Always a pleasure having services performed at Palazzo. I recommend the salon and spa whenever I get a chance. Great service and great results.


***** - Anonymous (May 29, 2013)

Excellent service and best Spa in Niagara.


***** - Dorothy (May 29, 2013)

I felt very welcome as soon as I entered the salon. Kristen was very personable & helped me to choose a hairstyle that would be easy to maintain & suit my lifestyle. I love it!


**** - Connie (May 28, 2013)

I was worried about going to a new stylist and then was really worried when I was trying to find the salon. Once inside I was comfortable and was pleased with interaction and results I received from KK.


**** - Anonymous (May 26, 2013)

Very relaxing spa service


***** - Anonymous (May 26, 2013)

My Salon experience was fantastic- very talented and accommodating staff who greet with a smile! I'll be coming back soon.


***** - Ashley (May 26, 2013)

I had my eyebrows done and it was virtually painless which I enjoyed! I also go to Palazzo's for my hair and I love it.


***** - Dianna (May 26, 2013)

Amazing service! Everyone is very welcoming and I really feel like its a day at the spa.


***** - Anonymous (May 24, 2013)

I really had a great experience and I will definitely come back for another visit and I will definitely recommend Palazzo salon and spa to my friends :)


***** - Allyssa (May 24, 2013)

great service and i love my hair!!


***** - Ann-Marie (May 23, 2013)

Laurie is an exceptional, talented, professional stylist!


***** - Helene (May 23, 2013)

Jaelle always makes it. Sppecial


**** - Mandy (May 21, 2013)

Great experience! Highly recommend. Kay Kay does a great cut!


***** - Amanda (May 21, 2013)

The staff is really friendly and absolutely loved my hair


***** - Anonymous (May 19, 2013)

nicely decorated, quiet atmosphere in spa area excellant service for spa treatments Would highly recommend


***** - Alie (May 19, 2013)

Excellent service, my neice loved it! She said she wants to go again


***** - Laurel (May 19, 2013)

When I'm in the area I always book a pedicure! Never a disappointment :)


***** - Marnie S (May 19, 2013)

Kaykay is fantastic!I have never had such friendly service. She is feat at what she does and piss in the effort to make her clients comfortable. I love my hair thanks to Kaykay. Bravo!


***** - Denise (May 19, 2013)

As I mentioned to Meagan, I have difficult hair. I have a difficult time finding a hairdresser to style it to my liking. Meagan understood my situation, listened, reassured and zeroed in on the challenge without distraction with confidence and succeeded at satisfying my request at 100%. The time Meagan took to achieve the task was very much appreciated! It was a win-win and I WILL BE A RETURN CLIENT. Thanks again Meagan. I'm happy to have found you!!!


***** - Anonymous (May 19, 2013)

Kaykay is amazing. She is remarkably talented and great to be around. I would recommend her any day to anyone!


***** - Becky (May 18, 2013)

Stephanie always does an amazing job you can tell she enjoys her job very professional always a pleasure!!


***** - Krys (May 17, 2013)

Excellent service and great innovative ideas for hair style and colour by Laurie


***** - Anonymous (May 17, 2013)

Services were phenomenal. A really nice relaxing atmosphere and great staff


***** - Susie (May 16, 2013)

I am always pleased with the workmanship of Stephanie. Very pleasant and thorough in her work. Appreciated the fact she donated a gift to me for our upcoming highschool reunion luncheon. Very grateful. I feel she is an asset to your business.


***** - Kim (May 16, 2013)

Even though Jaelle is my little girl I must admit that she does an awesome job and you always see how much she enjoys what she does. She is very professional even with her mom. The Palazzo staff is great and my visits are always fun. Keep up the good work girls.


***** - Anonymous (May 14, 2013)

great service


***** - Jessica (May 14, 2013)

This is my second time going to Palazzo, and I am so happy I tried this salon.. I finally found a hairdresser, Kristen, that can do what I want. The environment is relaxing and the whole staff is very nice. :)


***** - Amanda (May 12, 2013)

It was a great experience from the second my son and I walked in the door. Friendly faces and positive attitudes. They made us feel as if they knew us their entire life.


***** - Rob (May 11, 2013)

Laurie is very good at her profession. Good haircut. Friendly.


***** - Connie (May 09, 2013)

Most wonderul and the best.....


***** - Justin (May 07, 2013)

great as usual


***** - John (May 07, 2013)

Great experience and a helpful staff. Laurie's new assistant did a great job as well.


***** - Beth (May 06, 2013)

My experience was great as always


***** - Elaine (May 06, 2013)

Excellent service. Laurie is the best!!


***** - Mich (May 06, 2013)

Enjoyed getting my nails done. Always a great and enjoyable experience!!!


***** - Taurie (May 06, 2013)

My experience was fantastic , everyone is very friendly and professional, I will definitely be coming back in the future :)


***** - April (May 06, 2013)

Always made to feel welcome, everyone is super friendly, not like some salons were they act like your not there, you get their undivided attention and the best service...love you guys


***** - Cheryl (May 06, 2013)

Welcoming, relaxing, great experience all around...every time!!!


***** - Kobe (May 06, 2013)

Very clean and professional!


***** - Anonymous (May 05, 2013)

It was a very pleasurable experience. It was very professional as well as welcoming. Loved the way all the services worked together to share what Palazzo has to offer the client. Kristen was fabulous, I will be back!


***** - Claire (Apr 28, 2013)

I'll be back! My manicure still looks great after my cruise of 10 days. The staff at Palasso's make you feel very welcome in a nice relaxing atmosphere. I truly enjoyed my experience at your salon. I will remember to bring flip flops next time for my pedicure. Thanks again, Claire Camden


***** - Amanda (Apr 25, 2013)

Megan, Jaelle and the entire staff are always wonderful:)


***** - Carole (Apr 21, 2013)

Lisa is an excellent hair stylist


***** - Stacey (Apr 21, 2013)

Love going to see Jaelle - she does a great job and is very helpful when I am most I decisive!


***** - Anonymous (Apr 19, 2013)

I booked an appt with KK and asked her to give me a new look....her choice. She has done an amazing job on the colour and cut. Every person that I have come into contact with has complimented how wonderful I look! It makes me feel great! Just what I needed! Thank you KK. See you next month :) Meg who did my sugaring was very friendly as well!


***** - Marie (Apr 19, 2013)

Steph was great!


***** - Christine (Apr 19, 2013)

Meg did a great job on my eyebrows like usual! And a wonderful makeup application, I got so many compliments that day and felt like a new woman!


**** - Gloria (Apr 16, 2013)

I really enjoyed my spa manicure from Jaelle. I instantly felt comfortable with her and enjoyed her meticulous attention to detail. I will be back!


***** - Anonymous (Apr 16, 2013)

Awesome experience, as always!


**** - Anonymous (Apr 15, 2013)

Great experience! meghan was wonderful and did a great job It was relaxing and enjoyable


***** - Krys (Apr 14, 2013)

Love the new colour


***** - Kevin (Apr 14, 2013)

Excellent as always. Staff is friendly, knowledgable and professional.


**** - Anonymous (Apr 13, 2013)

I enjoy the atmosphere. It's calming. All the staff our nice.


***** - Tunde (Apr 13, 2013)

My visit was relaxing and nice. Great job!


**** - Elaine (Apr 12, 2013)

Great service, lovely staff. Always enjoy my visits to Palazzo!


***** - Sharon (Apr 12, 2013)

Always excellent!


***** - Chelsea (Apr 12, 2013)

I love lIsa! She always does a great job!!


***** - Faith (Apr 12, 2013)

They are quick and efficient


***** - Diana (Apr 10, 2013)

Lori is great. She does a perfect professional job!


***** - Mimi (Apr 08, 2013)

I really like Kay-Kay, she is attentive and knows the color chemistry well because i was really pleased with my last visit. Then again, every girl at Pallazo is great.


***** - Anonymous (Apr 07, 2013)

excellent, as always


***** - Jennifer (Apr 05, 2013)

Always great :)


***** - Niki (Apr 01, 2013)

Thanks KK, you did an awesome job today! My fianc absolutely loves the cut and color. I will look stunning on my wedding day.


***** - Joyce (Apr 01, 2013)

Really friendly and fun. Excellent service.


***** - Melinda (Mar 31, 2013)

I had a blast very friendly people there that love what they do.i will not go any where elase from.now.on i love u guys n your work


***** - Charlie (Mar 31, 2013)

Beautifully decorated atmosphere with friendly, attentive and professional staff. I was a client of Julie's at another salon and I've followed her here because she is the best!


***** - Kate (Mar 31, 2013)

I appreciate a stylist that is confident and skilled. Julie did this in a gentle and professional manner. Then again, what more can we expect from Palazzo?


***** - Anonymous (Mar 29, 2013)

They know what they're doing! :)


**** - Helene (Mar 28, 2013)

The service was excellent! The walls are thin and I can hear a lot of goings on while I was trying to relax!


***** - Selma (Sam) (Mar 28, 2013)

Any experiences with Stephanie are always amazing !


***** - Laura (Mar 25, 2013)

This IS By Far My Fav Salon And Best Experience!!! Everyone Works As A Team, Very Friendly, Awesome People Working Here. Amazing!!! :) Will Def Be Coming Back!!!


***** - Alie (Mar 25, 2013)

amazing visit again. love it!


***** - Beth (Mar 25, 2013)

I have just received the best hair cut I think I have ever had by Laurie DeVries


***** - Meghan (Mar 24, 2013)

always a great experience!


***** - April (Mar 24, 2013)

I am 61 years old...been to many different hairdressers over the years...none compares to Palazzo's Meagan your the best!!!


***** - Lisa (Mar 23, 2013)

My first time at Palazzo and it was very nice. The staff was very friendly and it was very clean and tidy.


***** - Destiny (Mar 23, 2013)

Good friendly service. Hair turned out nice


***** - Emily (Mar 22, 2013)

Another excellent colour and cut by KK.


***** - Lisa (Mar 21, 2013)

the service and overall experience was excellent!


***** - Carol (Mar 21, 2013)

Keegan is a great addition to your team.


***** - Stacey (Mar 21, 2013)

Jaelle is always great Staff are friendly especially when I hv the girls with me - that's much appreciated.


***** - Michelle (Mar 19, 2013)

I received a gift card for my birthday last year and finally received the chance to use it. Had an amazing experience. Very inviting and knowledgeable staff...cant wait to come back!


***** - Kate (Mar 18, 2013)

as always the friendly service was greatly appreciated & the effort to accommadate me and my added service requirement


***** - Anonymous (Mar 18, 2013)

KK was excellent. I am a new client who had been going to a different stylist for a long time and I will now be changing to KK and will be going back to see her on a regular bases.


***** - Sarah (Mar 17, 2013)

Very good service and experience.


***** - Alexandra (Mar 16, 2013)

I'm never disappointed by the services at Palazzo, which is why I continue to go there even though I don't even live in Welland anymore.


***** - Bev (Mar 16, 2013)

Customer service is excellent; friendly atmosphere.


***** - Anne (Mar 16, 2013)

First time getting sugared. Meg was awesome! She's super friendly, very nice, definitely people person. She made my visit fun.


***** - Pat (Mar 15, 2013)

always great and friendly, all the girls always smiling, thats a good thing !!


***** - Kim (Mar 14, 2013)

All staff professional and friendly. Quality of services provided is alway very satisfactory.


**** - Sonya (Mar 12, 2013)

amber is awesome best cut I have had in a long time


***** - Grant (Mar 11, 2013)

Great haircut!


***** - Anonymous (Mar 10, 2013)

my daughter and I see Jaelle for sugaring, she's great !!


***** - Alie (Mar 10, 2013)

Had an amazing time. A great relaxing experience. I recommend to all.


***** - Pauline (Mar 09, 2013)

super job. allways feel like a new woman after my visit. thanks


***** - Ida (Mar 09, 2013)

Friendly atmosphere, Helpful advice. Great Staff.


***** - Kailah (Mar 09, 2013)

Kristen was amazing as usual I met her sister I believe Stephanie and really had a great experience with her too :) I will be coming back every 4 weeks for sure :) for my hair and sugaring needs thank you for being awesome :)


***** - Linda (Mar 07, 2013)

I am very pleased with my new stylish haircut. The atmosphere was also pleasant. Thanks K.K. for a great cut!


***** - Jessica (Mar 07, 2013)

Always a great experience. My hair colour and cut was wonderful, the stylist take the time to make sure it's what you want.


**** - Pat (Mar 06, 2013)

Thanks you for reponding on my last review . Stephanie did a great job ,and I will be back


**** - Anonymous (Mar 05, 2013)

Esthetician was friendly, skilled and knowledgeable, the spa environment was inviting. The relaxing atmosphere was interrupted by traffic on the staircase however, and the room was cool.


***** - Heather (Mar 03, 2013)

Palazzo is a great salon. Carrie has done a fantastic job with staff selection. All the girls are professional and friendly. My stylist KK has always done a great job with my cuts and highlights. Keegan also gave me a great head massage at the wash station. The beverages that were offered really made my appointment relaxing and enjoyable! Thanks so much Palazzo.


***** - Rachel (Mar 03, 2013)

This hair salon is amazing. Not only does it look professional but the service is professional also. Megan, my stylist, was very informative and her passion was clearly demonstrated. Her excellent customer service and observatory skills , make a great name for the salon. Palazzo was quick to help me schedule an appointment when I ruinned it myself at home. I only waited two hours to get in. And was out in an hour and a half with a full colour and cut. Thanks for saving my social life and hair. :-)


***** - Anonymous (Mar 02, 2013)

colleen is great! I'm new to palazzo but I've loved the haircuts Ive had.


***** - Gabriella (Feb 28, 2013)

I love coming! I always feel amazing when I leave and I always get taken care of like I'm the most important person when I'm there.


**** - Pauline (Feb 27, 2013)

once again I have not been disappointed at Palazzo. Keep up the good work. And God bless all of you


***** - Orion (Feb 27, 2013)

Everyone is extremely friendly and provide excellent service to all clients. Keep up the great work!


**** - Anonymous (Feb 25, 2013)

Great service - lovely staff. Always a pleasure!


***** - Emily (Feb 25, 2013)

Had a fabulous facial by Lisa. Will be back for another soon!


***** - Anonymous (Feb 25, 2013)

prompt, informative, very professional but relaxing environment


***** - Brenda (Feb 24, 2013)

Megan is a fantastic stylist!! Great experience,as always!!


***** - Ashley (Feb 23, 2013)

Always a pleasure getting pampered! Jaelle is always very personable yet professional. Shes a joy to be around


***** - Rebecca (Feb 23, 2013)

Excellent service and staff!!


***** - Marnie (Feb 23, 2013)

fabulous as always!


***** - Anonymous (Feb 23, 2013)

Great friendly service, the Seaweed mask was incredible and in a very relaxing PRIVATE room :)!!! Two thumbs up!


***** - Kelly (Feb 22, 2013)

First class business! I was treated like a star! Thanks so much.


***** - Pat (Feb 22, 2013)

brillant as usual, always has a smile, does a great job, thanks


***** - Sue (Feb 21, 2013)

Great ......


***** - Denise (Feb 21, 2013)

Always a great experience....Meagan is a treasure and I not only love how she cuts my hair....I just plain like her too......


***** - Carla (Feb 20, 2013)

Everyone was very cordial. The atmosphere was pretty and relaxing. I had a wonderful afternoon!


***** - Carmen (Feb 18, 2013)

KK was an absolute doll!!


***** - Colleen (Feb 18, 2013)

I have never, in my life, had such a nice cut. Colleen really knew what I wanted as she listened to me instead of deciding on her own what would look okay. I am really pleased and will be back in 4-6 weeks to keep on top of the style. Thank you Colleen. I am telling everyone I know (and meet!) about Palazzo Salon & Spa.


***** - Dan (Feb 18, 2013)

Wonderful experience can't wait to go back went for a massage with the girl friend and they took me to a magical place and I swear I was levitating


***** - Paula (Feb 17, 2013)

ENJOYED THE EXPERIENCE. WILLRECOMEND THE SPA


***** - Anonymous (Feb 16, 2013)

Such a friendly and nice environment! It's the only place I have continuously went to for my spa/salon needs. Lisa is wonderful! She is friendly and makes you feel very comfortable. Looking forward to my next visit :)


***** - Sharon (Feb 15, 2013)

Polite and welcoming!


***** - Lauren (Feb 14, 2013)

Thanks! Great service as always!


***** - Paula (Feb 14, 2013)

I loved how comforting and relaxing the salon atmosphere was, everyone was extremely friendly and considerate of others! The lady that did my hair Colleen was awesome! She helped me pick a new hair style, which I love! If anyone is looking for relaxation and great service, this is the place to go!


***** - Shawna (Feb 13, 2013)

Steph did a great job as always!


***** - Faith (Feb 13, 2013)

Service was fantastic


***** - Carissa (Feb 13, 2013)

Jaelle is AWSOME!! Not only does she do an amazing job but she remembers her clients and things u tell her!


***** - Anonymous (Feb 12, 2013)

Always friendly . I leave palazzo feeling so beautiful thank you


***** - Ashley (Feb 11, 2013)

I always have a great experience at Palazzo Salon and Spa.


**** - Donna (Feb 10, 2013)

great experience.. friendly knowledgeable staff


***** - Jennifer (Feb 09, 2013)

Palazzo Salon & Spa is on par with every "big city salon" I have been to; be it Toronto, Calgary or Edmonton, Palazzo can easily rival the high priced, full service salons in either of these cities. All of the staff are very warm and friendly and they all contribute to an enjoyable experience for each client. Thank you ladies!


***** - Emily (Feb 09, 2013)

Always a beautiful job done by KK. Amazing talent she has and is always wanting to make me look beautiful!


***** - Mark (Feb 09, 2013)

Megan does an awesome job on my hair.


***** - Kate (Feb 07, 2013)

As always the hair treatment and customer service treatment was superb - look forward to my next appointment


***** - Sherri (Feb 07, 2013)

I love every appointment at Pallazzo. The women who work there are so awesome.....always smiling when I come in. Laurie makes my hair so sexy. Lisa does my eyebrows so thin.......just as I love them. I have also been to see Stephanie and Jaelle in the past and they are also fabulous. I did call Jaelle a barbarian, haha, but hey.....that was an LA and sometimes you have to yell out a few names;)


***** - Shirley (Feb 06, 2013)

All ways Great!!!!!


**** - Shailah (Feb 05, 2013)

The girl who sugared my eyebrows and upper lip was really friendly and did an excellent job!


***** - Betty (Feb 05, 2013)

always a great relaxing experience!


***** - Leah (Feb 04, 2013)

Stephanie is fantastic.


**** - Anonymous (Feb 02, 2013)

Excellent service and very friendly.


***** - Anonymous (Feb 02, 2013)

Jaelle is amazing!!!


***** - Kimberly (Feb 02, 2013)

I went for my first pedicure and the experience was wonderful. Joelle was so nice and i will be back for another.


***** - Laura (Feb 01, 2013)

Exceptional service as always.


***** - Helene (Jan 30, 2013)

Welcome Back!! I missed you.


***** - Anonymous (Jan 29, 2013)

K K is the consumate professional...very talented and conscientious. Always an enjoyable and successful experience!


***** - Jennifer (Jan 29, 2013)

Great ! As always :) love Kristen


***** - Carol (Jan 28, 2013)

everything was great..Stephanie always does a beautiful job with my toes...


***** - Kari (Jan 27, 2013)

Kristen always takes the time to make sure I get exactly the look I want. I love the friendly, welcoming atmosphere. I travel in from out of town specifically because I think Kristen is the best stylist!


**** - Josee (Jan 26, 2013)

My experience at the salon was great. My hairstylist made me feel very comfortable and relaxed. I loved my cut and color. Thanks Colleen


***** - Gloria (Jan 26, 2013)

I love Kristin and I love Redken products. I always feel good when I leave the salon. They make you feel special.


***** - Sarah (Jan 25, 2013)

Laurie was incredible as always. My hair looks fantastic!


***** - Daveen (Jan 24, 2013)

Colleen did an amazing job.


***** - Kate (Jan 24, 2013)

Everything was great staff extremely friendly and accommodating Stylist, Kristen was fun and did a fantastic job


***** - Anonymous (Jan 24, 2013)

I loved the service from the time I walked into the Salon. Stephanie was great and I enjoyed the facial very, very much, overall experience was perfect. Thank you.


***** - Steve (Jan 24, 2013)

Great as always!


***** - Connie (Jan 22, 2013)

love going to your shop, the atmosphere is so warming of course I know the staff is what makes it so warm. My services have made me feel so at ease and we get along so well. When you walk in the door, the smiles greet you, and you can feel the warmth and comfort.


***** - Julie (Jan 21, 2013)

Jaelle is a fantastic massage therapist. She is very sensitive and attentive to my needs. I have had many surgeries and suffer from rheumatoid arthritis from a young age and Jaelle always knows how to handle me every time. I have been to many registered massage therapists and they don't hold a candle to Jaelle. I would recommend her to anyone.


***** - Colleen (Jan 21, 2013)

Always fun


***** - Victoria (Jan 21, 2013)

Treated myself to a massage and pedicure. It was the most wonderful day...felt like butter I was so relaxed after. All the staff were fantastic and I plan to go back again very soon. :)


***** - Anonymous (Jan 20, 2013)

I visited this salon a few days ago, and it was awesome! Very clean and beautiful environment. The staff was very friendly, and were able to answer all my questions. Will definitely be going back soon!


***** - Pauline (Jan 20, 2013)

I always love my experience at Palazzo. I feel very pampered.


***** - Suzanne (Jan 19, 2013)

Love the products. And Colleen is a fantastic hair stylist. Thank you.


***** - Pauline (Jan 19, 2013)

Another excellent time I usually look forward to my time getting my hair done keep up the good work and God bless each person on staff


***** - Ashley (Jan 18, 2013)

The service was great and the end result was amazing. It was also nice that they gave me advice but didn't overrule what I wanted, like I have encountered in the pass. Colleen was fantastic and I will definitely be going back. I have already started handing out my referral cards with my praises, Thanks again!


***** - Betty (Jan 17, 2013)

Thank you Lori!


***** - Erin (Jan 15, 2013)

Stephanie always does such a great job doing some extensive repair to my damaged nails. They are now gorgeous and growing. My time at Palazzo is always so relaxing. Thank you Stephanie for making our mom and daughter day just perfect


***** - Anne (Jan 14, 2013)

Lisa's friendly and makes the visit fun. Did a good job on the nails. Thanks! :-)


***** - Barbara (Jan 14, 2013)

Laurie is an excellent stylist. That's why I keep going back to her. Love my hair!


***** - Simon (Jan 13, 2013)

Laurie does a great job!


***** - Anonymous (Jan 11, 2013)

I love Laurie ,I love my colour but I think the cost of my service was outrageous , I just got my roots done ,hair washed and blow dried and it was 100.00


***** - Jessica (Jan 08, 2013)

My experience was very good!! I am so happy I chose to try this salon.Everyone was very nice!!! I felt very comfortable, and my hairdresser actually listened to what I wanted done to my hair. She did an amazing job!!! I have never loved my hair so much as I do now!! I am definitely going back!! I recommend this salon to everyone!!


***** - Connie (Jan 08, 2013)

I feel so so comfortable when I enter your building. The staff is just amazing and recognize when and acknowledge you as soon as they can. Stehapnie is on of the greatest one could meet and trust., along with Kristin, you girls are the best. Thanks for listening to my beliefs. You are ALL great......xoxoxo


***** - Lisa (Jan 08, 2013)

As always, Meg and Kay Kay were amazing!


***** - Sonia (Jan 07, 2013)

I love coming to your Salon. Friendly people and nice enviroment. I received a 25% off for a referral as well so that was sweet!!


***** - Gail (Jan 05, 2013)

Steph always does a great job, the only person I trust to prevent my 2 big toes from having ingrown nails, which is very painful. Always a nice and relaxing experience.Thanks


***** - Mark (Jan 04, 2013)

Again, great friendly service, warm environment and cut just how I asked. I love th referral system too-everyone who I refer saves 25% and so do I. See you in 5 weeks!


***** - Anonymous (Jan 02, 2013)

Well trained, professional and friendly Staff :) Great atmosphere!! Best Salon in Niagara Region :)


***** - Shailah (Jan 01, 2013)

I really enjoyed my visit at the salon and spa the staff is very friendly and she did a really good job! I will differenly be coming back soon!


***** - Sue (Jan 01, 2013)

MEGAN IS VERY PLEASANT AND SHE DOES A GOOD JOB I AM VERY SATISFIED WITH MY HAIR. I FEEL CONFIDENT WITH HER. THANK YOU MEGAN HAPPY NEW YEAR TO ALL........


***** - Christine (Dec 30, 2012)

Service by Lisa very satisfactory but chairs for manucure HAVE to be changed... ! They are so uncomfortable !


***** - Linda (Dec 27, 2012)

My experience is always great.


***** - Darlene (Dec 26, 2012)

Love Kaykay


***** - Robin (Dec 25, 2012)

Amazing turn out on my hair, thank you Kirsten! I love it and have been compliments all the time.


***** - Vanessa (Dec 24, 2012)

My experience was delightful from beginning to end. I was given a tour of the salon and was greeted promptly by Kay Kay for my visit. Everyone did a great job! If I lived in Welland I would definitely make Palazzo my regular salon. Thanks


***** - Pauline (Dec 23, 2012)

I always love my experience at Palazzo. I come out feeling totally refreshed and relaxed. Thanks so much especially Laurie


***** - Lisa (Dec 23, 2012)

Colleen was very friendly. This was my first time seeing her and I would definitely have her do my hair again. She did a wonderful job. Exactly what I asked for :)


***** - Jennifer (Dec 22, 2012)

Stephanie is a fabulous nail artist! You're lucky to have her! She needs a raise!! ;)


***** - Debbie (Dec 22, 2012)

As always, Kay-Kay was her usual charming, professional and skilful self. I am always happy with my "do" when she is done. The extra service was an unexepected treat, thank you. Thanks Kay-Kay and Merry Christmas to all of you.


***** - Mark (Dec 21, 2012)

I always enjoy my time at Palazzo.


***** - Carol (Dec 21, 2012)

as always, everyone is upbeat, festive and reliable.


***** - Ann Marie (Dec 21, 2012)

great service, as always


***** - Anonymous (Dec 21, 2012)

Great experience, never have I been dissapointed at that salon. I have high hopes for Welland when I see how well that salon is doing. Keep up the good work! Merry Christmas! Johanne


***** - Cheryl (Dec 20, 2012)

Kristen is the best.... she rocks!! <3 Have a great Xmas & New Year!! XOXO


***** - John (Dec 20, 2012)

A very happy place to get your hair cut.


**** - Sharon (Dec 19, 2012)

The accommodation of my pedicure was great. After a week, it still looks fabulous and the bottoms of my feet feel even better than the tops look. I booked my next two appointments. Thanks.


***** - Lauren (Dec 19, 2012)

I had a decent experience in terms of quality, however I decided not to go with my normal girl due to cOnvenience of time. I am very disappointed that I was charged $35 instead of $25 for the service. The only reason I came to this salon for l.a.s was due to a $5 difference in price from across town, and I paid $5 more last night than that! Needless to say I will be very careful when scheduling again so that I have my normal girl.


***** - Ellyse (Dec 19, 2012)

Megan is always warm and caring. I love the experince that I get at Palazzo's! I will never go anywhere else!


***** - Stephanie (Dec 19, 2012)

It was in and out in under 2hrs and my hair turned out great!! I'm very happy and I've already referred someone, she will be making an appt soon with Megan!! Thanks Again


***** - Donna (Dec 18, 2012)

Always great. Requested a change from my normal colour and cut this time and Kristen went right along and did a great job.


***** - Jenny (Dec 18, 2012)

Knowledgeable and friendly staff.


**** - Anonymous (Dec 17, 2012)

Very hospitable and efficient


***** - Maria (Dec 16, 2012)

Always an amazing experience ! Great place, very friendly and very comfortable


***** - Marie (Dec 16, 2012)

Services at Palazzo have always been excellent and all the girls working there I find refreshingly cheerful and helpful. Nice atmosphere to be in!


***** - April (Dec 15, 2012)

Meagan is my stylist and she does exactly what you want, cuts, foils, and a super nice person to spend time with .... Merry Christmas !!


***** - Mark (Dec 14, 2012)

Great style and cut!!!


***** - Liz (Dec 13, 2012)

A very warm, caring environment. Laurie excels as usual.


***** - Anonymous (Dec 13, 2012)

As always, Laurie is terrific! And thanks too for the Palazzo bag you gave as a Christmas token of appreciation.


***** - Jilani (Dec 09, 2012)

Amazing and I mean it,very friendly and professional,i'll be back soon jilani from il fornetto


***** - Gabriella (Dec 09, 2012)

I love going to the salon! Always have a fantastic time and Steph Alexander is amazing!!


***** - Linda (Dec 09, 2012)

I always love my experience at Palazzo. Keep up the great work girls.


***** - Anonymous (Dec 09, 2012)

Megan is great


***** - Ashley (Dec 09, 2012)

I truly enjoy my trips to Palazzo. The staff is always so welcoming and friendly. I truly would recommend the hot stone massage, spa pedicure and the 4 layer facial. Any service I have tried are fantastic and KK and Meghaum are AMAZING!!


***** - Anonymous (Dec 09, 2012)

Awesome job happy with everything


***** - Terry (Dec 08, 2012)

I am so pleased with Palazzo's Salon & Spa! Their customer service is incredible and I feel very welcomed and pampered every time I walk through their doors. My stylist, Laurie, is knowledgeable, skilled and professional, but at the same time she is approachable and friendly. She listens to my "hair" concerns and goes out of her way to meet my expectations. I feel like she is a friend and, in fact, I really think that she is! All of the people that I have had contact with at Palazzo's have been incredible! The Spa services have been wonderful, as well, thanks to Stephanie and Lisa. I always recommend Palazzo's to everyone I know!


***** - Britney (Dec 08, 2012)

Excellent, Could not be any more satisfied with the friendly and professional service.


***** - Debbie (Dec 08, 2012)

always great!


***** - Judy (Dec 07, 2012)

Love the hair cut, my girl was very helpful and did a great job. The only complaint would be that I really can't afford to purchase the products, however wonderful they are, they are very expensive.


***** - Suzanne (Dec 06, 2012)

Very enjoyable. Staff was very courteous and pleasant.


***** - Sharon (Dec 06, 2012)

Polite, friendly


***** - Mary-jane (Dec 04, 2012)

Very talented stylist and proffessional salon. I have been a hairdresser for 41 years, worked for people, owned my own salon in Niagara on the Lake ( which is still in business 34 years), taught at 3 hairdressing schools and now have two salons in retirement villages ,so I think I am a good person to critique your salon. As soon as you arrive you address the client immediately. Asked if there is anything you would like ex. coffee. My big thing is the shampoo and they give a firm shampoo and good RINSE!! The staff listen to you and give a good haircut I have had three different stylist and all three are properly trained for cutting but most of all they have a feel for their work. You can teach a person to cut but you can't teach them how to follow the shape of someone's head. I also like the follow ups after the appointment I like the use of your technology.I think the owner had the right innovation and bussiness savvy it shows in the running of the salon. The staff have a tendency to take after the boss. Good organized boss good organized staff.


***** - Kaleigh (Dec 02, 2012)

Amazing as always. Love my cut and colour. Laurie works wonders! Thank you!


***** - Carol (Dec 01, 2012)

Loved getting my make up done by Lisa, she did a wonderful job, was fun and very helpful with the products. I love Palazzo's they always make me feel special and I leave feeling beautiful and relaxed.


***** - Anonymous (Nov 29, 2012)

Megan provides a precision cut, consistently. Thanks,


***** - Sherri (Nov 29, 2012)

I took my 11 year old to have her eyebrows done for the first time. It's her only insecurity, so I thought.....why not. I took her to Lisa and she was awesome with her and my daughter is so happy with her eyebrows. great experience......as always;)


***** - Anonymous (Nov 29, 2012)

I have been going to Palazzo for years now, and can't imagine why anyone would want to go anywhere else! From the decor to the service, there is just no comparison. They are so customer service driven and really want to make sure you are comfortable and happy from the moment you walk in to the moment you leave. Thank you Palazzo for providing such a great service! Customer for life!


***** - John (Nov 29, 2012)

Staff is always personable and friendly. It's always a great visit!! Keep it up.


***** - Anonymous (Nov 28, 2012)

KK was great, she listened to what I wanted, and my hair looks awesome! She was very welcoming and friendly.


***** - Vera (Nov 28, 2012)

my experience was good meagan did a great job on my extention's even though i was very picky which i apolize for lol.. thank you to kerry and meagan my hair was great all night!!!


***** - Vera (Nov 28, 2012)

my experience was good meagan did a great job on my extention's even though i was very picky which i apolize for lol.. thank you to kerry and meagan my hair was great all night!!!


***** - Anonymous (Nov 27, 2012)

I highly recommend this salon.


***** - Lisa (Nov 25, 2012)

The service and the process was all excellent!


***** - April (Nov 24, 2012)

The girls are all great make you feel right at home from the first visit on...Megan is a great stylist, and does great colour, you get exactly what you want. I always walk away feeling like a million bucks...and isn't that what a salon is suppose to make you feel like?


***** - Chris (Nov 24, 2012)

I always enjoy my visits to your establishment.


***** - Ryan (Nov 24, 2012)

My son loves getting his hair cut by Kristen. She is so sweet and does a great job :-)


***** - Dave (Nov 23, 2012)

I'm always pleased with the service I receive at Palazzo Salon & Spa. The staff are friendly and polite. They remember small things that are unique to me, e.g. that I like to have a coffee during my visit. They also have great conversation skills which make the entire appointment seem like a visit to a friend's place rather than an appointment. I don't think that I've ever seen the receptionist at the front desk ever not be smiling! Love this salon! :)


***** - Diane (Nov 23, 2012)

palazzo has to be the most elegant, yet unprentious, lovely inviting hair salon and spa that i have been in. the professional and high tech surroundings make me wonder why people would go any where else.


***** - Meghan (Nov 17, 2012)

Always a very great experience.


***** - Anonymous (Nov 16, 2012)

Awesome service just like always


***** - Alicia (Nov 16, 2012)

I loved it! Warm and friendly atmosphere.


***** - Kari-ann (Nov 15, 2012)

Colleen was a great hair stylist and did exactly what I wanted like she could read my mind. She was great to talk to


***** - Ann Marie (Nov 15, 2012)

great


***** - Alysha (Nov 13, 2012)

Staff are very friendly and professional, salon is very comfortable and clean, I will most definatly be returning!


***** - Sharon (Nov 13, 2012)

Amazing .... as usual!! Thanks for Great hair Laurie!!


***** - Irma (Nov 12, 2012)

Excellent!


***** - Tami (Nov 12, 2012)

Everyone at Palazzo's is very friendly. When you go in they give you their full attention. Kristen is great at listening to what I would like, and great at giving her opinion. I always leave happy with my new hair cut!


***** - Fran (Nov 11, 2012)

Service was great! My cut started right on time. Colleen did a fantastic job as always.


***** - Diane (Nov 11, 2012)

Excellent service and love the cut. Helpfull questions answered. Will definitely be back!


***** - Joanne (Nov 10, 2012)

it was great.everyone was very nice loved my haircut it made such a difference on me,definitely coming back also want to try out the other things they offer too


***** - Anonymous (Nov 10, 2012)

Lori gives the best shampoos and head massages


***** - Emily (Nov 10, 2012)

Nice to sit and relax and have someone pamper me!


***** - Donna (Nov 09, 2012)

I always feel comfortable in your salon, with attention not only from Kristen (my hair expert), but from everyone around. You can tell that other clients feel the same, as there's often conversation between chairs. I have known Carrie for probably 20 years and she has a great staff, a reflection of her.


***** - Mark (Nov 09, 2012)

I always enjoy myself and look forward in coming back.


***** - Marian (Nov 08, 2012)

The only word I could say is that it was excellent. personnel and atmosphere are great.


***** - Carole (Nov 08, 2012)

very very good experience


***** - Lise (Nov 08, 2012)

Great service & friendly atmosphere!


***** - Kim (Nov 05, 2012)

All staff very pleasant and helpful. Excellent customer service.


***** - Karen (Nov 04, 2012)

Lovely haircut and colour. Staff is very professional.


***** - Anonymous (Nov 04, 2012)

Everyone is friendly and professional, and I enjoyed my time at Palazzo very much. Thank you.


***** - Diane (Nov 03, 2012)

I will be back I like KK and she makes my hair beautiful.


***** - Jessica (Nov 01, 2012)

Great service!


***** - Anonymous (Nov 01, 2012)

#NAME?


***** - John (Nov 01, 2012)

Pleasant atmosphere with customer centred service.


***** - Stacey (Oct 30, 2012)

Everyone is always so welcoming. Last week I had to bring the girls and was able to schedule last minute appointments for them all. I really appreciated that. Also the girls are treated so well and are comfortable there. Thank you! And of course Laurie is always great! I just referred her to someone :)


***** - Marie (Oct 29, 2012)

The spa is absolutely beautiful, service warm, friendly, professional - a very hip chick spot for Welland!! And i will be back for sure...


***** - Sue (Oct 29, 2012)

Thank you Megan ... Had all good comments.


***** - Celine (Oct 28, 2012)

I always enjoy my time at the salon. And everyone puts up with my kids. Thanks again


***** - Sherri (Oct 28, 2012)

As always, it was a great experience getting my hair coloured, and highlights done. Laurie is fantastic!! I look forward to coming in every six weeks!! Sherri


***** - Faith (Oct 28, 2012)

Excellent


***** - Kevin (Oct 28, 2012)

Excellent friendly staff. The services are second to none.


***** - Donna (Oct 27, 2012)

Always feel beautiful and refreshed after my time with Kristen. The staff is always courteous and professional. Love Palazzo!


***** - Anne (Oct 27, 2012)

Lisa is super friendly and does a good job on my nails. I get plain clear to be able to do my own designs at home. I'm sending my sister in to see Lisa in a few weeks.


***** - Anne Pare (Oct 27, 2012)

Lisa is fabulous. Very friendly, easy to talk to. Does a good job on my nails. I enjoy coming in. Just had my nails done, I get clear gels for strength because I have brittle nails.


***** - Marilyn (Oct 27, 2012)

Kristen was excellent, so helpful and shared her ideas on my hair. It was a pleasure to visit your salon.


***** - Lisa (Oct 26, 2012)

As always everything was excellent!


***** - Sherri (Oct 26, 2012)

I ALWAYS have a wonderful experience. I ADORE all the staff. I am always greeted with a smile. I have the best hairdresser in all the land (LAURIE) Lisa makes me look like a superstar with the sexiest eyebrows. The owner is super friendly and is always there.....showing passion for her thriving business. Stephanie makes an LA a piece of cake;) I recommend Palazzo's Salon and Spa to EVERYONE. Makes a GREAT Christmas gift.....birthday, valentines........or an 'I'm sorry I was an idiot, here's a gift certificate for a massage', lol. I'm a customer for life.


***** - Sandra (Oct 26, 2012)

Excellent


***** - Tina (Oct 26, 2012)

Amazing service, friendly, pleasant, its My happy place. Kristen is amazing.


***** - Anonymous (Oct 25, 2012)

Awesome as usual.....Mégan is professional at all times and ensures her customers are always happy with the end result!!!


***** - Anonymous (Oct 25, 2012)

Palazzo is the absolute best in quality customer service. The staff are all very accommodating and welcoming. I refer as many people as I can to Palazzo Salon and Spa because I know they will not only will they love the treatment from the staff, but the quality of work is spectacular!! I have never left disappointed.


***** - Mike (Oct 24, 2012)

Excellent


***** - Pauline (Oct 24, 2012)

Like I mentioned to Megan for most of my life I went from hairdresser, to different hairdressers. And never really satisfied. It is just by chance I decided to try Palazzo. And I have been completelt satisfied. Mostly with the high standard of care. Please never change.


***** - Tina (Oct 24, 2012)

My experience was great. I found the Salon to be very profesional yet relaxing. My hair stylist KK was very pleasant and acheived everything I asked for.


***** - Anonymous (Oct 21, 2012)

Always a great experience. Always happy with my colour and cut with Lorie.


**** - Anonymous (Oct 20, 2012)

Lisa, who did my sugaring today was so much fun to talk to! I really like how she shaped my brows. I think they might even look their best yet! One critique, however, I had to wait around a bit. Perhaps if there were fashion or gossip magazines in the waiting area that might have been better.


***** - Joe (Oct 20, 2012)

No other salon can compare to Palazzo. Best salon in the Niagara Region.


***** - John (Oct 19, 2012)

Was provided with Great treatment as always!


***** - Anonymous (Oct 19, 2012)

Laurie is amazing!! She has such talent to know what color and style suits you.


***** - Krys (Oct 18, 2012)

Really love the new colours that Laurie experimented with.....great for the fall.


***** - Sherri (Oct 17, 2012)

Always a fantastic experience at Palazzo! Love those gals!!


***** - Anonymous (Oct 16, 2012)

Excellent service once again! Foils done well, coffee offered on arrival and she remembers how I drink it! Excellent cut!!


***** - Chelsea (Oct 14, 2012)

I went to Palazzo's just to get my hair cut and styled. When I told the stylist that I was getting my engagement photos done that afternoon she offered to curl my hair. When I was leaving I was saying how I wish I made an appointment for my makeup, Meg who does makeup heard me and told me she had time to do my makeup now. I am so grateful for them doing this for me. I was able to feel confident and beautiful while getting my photos done! I also booked my wedding party to come on my wedding day!


***** - Grant (Oct 14, 2012)

Was a able to get an appointment with short notice and the hairdresser did a great job!


***** - Anonymous (Oct 13, 2012)

I am very pleased with my full head highlights done by Kay Kay. It turned out so perfect!


***** - Heather (Oct 12, 2012)

I have been a customer of the salon since they opened 7 years ago. The staff are professional and go above and beyond to ensure your experience is fabulous! A pedicure by Stephanie is the best!!


***** - Gabrielle Albano (Oct 10, 2012)

I haven't been to this amazing salon in a while, but feel honoured to be on their mailing list. I regularly receive lovely and valuable coupons. I might just have to make time for a much needed massage; their prices are really reasonable and the staff is so accommodating and so personable.


***** - Regine (Oct 10, 2012)

Great experience, been with Palazo for years. Great service..... Great people .


***** - Emily (Oct 06, 2012)

Always a great service provided by KayKay and the rest of the girls. I know I can go in with an idea of what I want and they fulfill it or get a little more creative with it. I feel like a million bucks coming out and more confidence knowing they take care of me really well. Will continue to see KayKay for all my hairdo's!


***** - Jennifer (Oct 05, 2012)

Kristen is the best always a good outcome ;)


**** - Jennifer (Sep 30, 2012)

Lori is an awesome stylist and I always enjoy going to see her. I also love having my caramel latte while she colours my hair! I'm an employment counsellor so I really appreciate the fact that Lori always has an apprentice - apprenticeships are so important. I glad she helps out by training new stylists.


***** - Michelle (Sep 29, 2012)

A welcome experience after a long chaotic week. Always clean and beautifully decorated, staff are always very professional and accommodating.


***** - Stacey (Sep 29, 2012)

Laurie is always great and lots of fun. Always look forward to my appointments with her Can't wait for jaelle to come back!!!


***** - Jesse (Sep 29, 2012)

It's always a fantastic experience. Thanks KK.


***** - Denise (Sep 29, 2012)

love the chats and joking around


***** - Caroline (Sep 29, 2012)

Always great:) love everybody there!!!


***** - Joe (Sep 29, 2012)

Best Salon in Niagara period


***** - Alexis (Sep 28, 2012)

Overall great experience. I would reccomend this salon to my friends.


***** - Faith (Sep 28, 2012)

My experience was fantastic, I never have to wait long if at all. If there is a wait then I am made comfortable. My experience is always pleasant overall.


***** - Mairi (Sep 26, 2012)

Lori my hairdresser and her assistant as always do a brilliant job!!! Lori knows exactly what I want and I trust her completely. I don't know what I would do without her. I wouldn't go to anyone else. Not only is she an amazing hairdresser she is also so very sweet and so very easy to chat away to. The Salon itself is always vibrant and all the girls who work there are cheerful and very friendly. Excellent doesn't even begin to sum up my experience all I can say is thank you very much


***** - Anonymous (Sep 25, 2012)

The salon was very nice! The girls were friendly! They offered us desserts to celebrate their 7th year in business.It was a great atmosphere to come into. Also, the girl who did my hair did a great job!Very quick! Very beautiful!And it stayed in that night and it looked pretty good the next day!Overall it was very good. But a bit pricey.


***** - Bonnie (Sep 24, 2012)

I always enjoy my time at Palazzo. The ladies are always warm and friendly, and my hair always looks fabulous!


***** - Linda (Sep 23, 2012)

Laurie was amazing as always!


***** - Anonymous (Sep 18, 2012)

IT's a great visit when the only things to complain about arent related to the stylist or her skills. The coffee you're served is sad, I think it may very well be instant, and the Guest WiFi is also difficult to log onto. These are just small details that make time pass more comfortably while waiting under a dryer


***** - Anonymous (Sep 18, 2012)

I had a pedicure with Stephanie and it was the best pedicure that I have ever had! She was very friendly and great at doing what she does! I would recommend her to my friends for sure!


***** - Debbie (Sep 17, 2012)

I would not go anywhere else since I found Palazzo's. The atmosphere and service is great. I always leave feeling very satisfied. Kristen is the best hair dresser I have ever had.


**** - Bev (Sep 15, 2012)

Had facial with Lisa this week, I chose the type of facial myself without consultation however, it ended up being the right one for me. Lisa was very gentle and explained all the steps as they happened. Was very very relaxing and I was very happy with the results. Ended up purchasing a starter kit that had most of the products she used, at a discount of 20 percent. Will go again.


***** - Anonymous (Sep 15, 2012)

When I arrived, I was warmly greeted & sat for only a couple minutes until my appointment time - which was on time! The sugaring service that I received, was completed in a timely, friendly manner! After my appointment I needed a product, the woman instantly helped me in making sure that I had the correct product.


***** - Dave (Sep 11, 2012)

first rate! Kristen is very experienced. She provides quality service and is extremely pleasant, very accommodating also. The head massage and shampoo is very cool! Thanks Kristen.


***** - Sara (Sep 11, 2012)

LOVE LOVE LOVE my hair as always!! Laurie always does an excellent job!!


***** - Anonymous (Sep 11, 2012)

Came in was welcomed and attended to immediately . I was feeling very well and greatly appreciated the speedy service


***** - Linda (Sep 09, 2012)

I have never had anything but excellent service from Palazzo. I have been a client for three years now and I have tried many of their services and wouldn't go anywhere else. Good job girls!


**** - Anonymous (Sep 08, 2012)

good palce for hair cut and colour the colurs don't make your head itchy.


***** - Abi (Sep 08, 2012)

my visit was great and al my standards were met, my h air dresser was melanie, and i love her, she cut my hair well and i was late because of abus but she still treated me well and recommended stuff to improve my hair and she was sooo kind! i loved my hair and from now on i will trudge out from troronto to cut my hair here.


***** - Angela (Sep 07, 2012)

From the moment I arrived in your salon, I was greated by one smiling face after another. The tone behind the smile was helpful and sincere. Every one of the employees that I had the pleasure of dealing with, made me feel special, and de-stressed me from my day. Thanks sincerely, and will be seeing you on the 29th.


***** - Susan (Sep 07, 2012)

I am always happy when I come to your salon because I'm greeted, treated warmly, and relaxed. I am comfortable about how my hair care services are done. Very professional.


***** - Jeff (Sep 07, 2012)

Laurie did a fantastic job. Thanks very much.


***** - Brooke (Sep 06, 2012)

Megan has a wonderful, professional attitude. She is the reason I return faithfully every 5 weeks!!!


***** - Chris (Sep 06, 2012)

I always enjoy my visits to Palazzo. No complaints and i am laways treated very well. Oh...excellent stylist as well. :) p.s. My name just has on 's' in it :D


***** - Anonymous (Sep 01, 2012)

I got to my appointment but had to wait a bit. I was offered a coffee during my wait and Laurie even remembered what I take in it. I am always made to feel special and welcome!


***** - Kate (Sep 01, 2012)

I have regularly attended Palazzo in the past few years. Each time is a mini oasis. Suggestions are delivered in a polite and professional manner. Thanks again!


***** - Courtney (Aug 31, 2012)

I came to the spa for a facial, which was not only professionally given, but was completely relaxing. All of the stress in my head and shoulders were literally drawn out of me. Afterwards, Lisa provided me with exceptional service with recommending different products for me and was more than able to answer any of the questions that I had. She was incredibly friendly and would definitely seek her service the next time I go to the spa. Thank you for such a relaxing first visit!


***** - Stephanie (Aug 27, 2012)

You can never go wrong with this salon! Amazing service and amazing staff! I will never go anywhere else!


**** - Lori (Aug 25, 2012)

great..loved the service. lisa was great! i just really don't like to colour of my polish.after living with it for a couple of hours i can't stand it


***** - Anonymous (Aug 24, 2012)

It was great, she really helped me with all the questions I had about dieing my hair.


***** - Jennifer (Aug 24, 2012)

Always a great experience with Kristen !


***** - Kayla S (Aug 24, 2012)

I've been to a few salons in Welland and Palazzo is by far the best. They don't rush you, they request your input but will also give their opinion on what they think would look good, and they're really friendly people. The price is very reasonable as well. Definitely recommended.


***** - Diane (Aug 23, 2012)

My appointments with Stephanie have not only been relaxing and interesting but also very comforting. The spa atmosphere is always pleasant and the staff are always courteous and obliging. I have recently referred my husband to Steph and will continue to promote the services.


***** - Madeleine (Aug 23, 2012)

I always enjoy going to Polazzo, I love the pampering and the special attention we get. My pedicure, with Stephanie, was quite enjoyable and relaxing. I will continue to go to Polazzo keep up the good work everyone.


**** - Donna (Aug 19, 2012)

Kristen listens to me when I describe what I like about a style or don't like and makes adjustments based on that. She also has suggestions for change but lets me make the decision in the end. She's always prompt as well.


***** - Bev (Aug 19, 2012)

spa pedicure Aug.18. Very relaxing,Lisa used the best (AlPresan):foot soak,callous softener,foam moisturizer. She was pleasant:pleasant,knowledgeable, made me feelat ease as I am diabetic.She has a gentle way about her,does great job.


***** - Laura (Aug 17, 2012)

Great atmosphere, talented staff, and extra customer service is always received at Palazzo Salon & Spa.


***** - Greg (Aug 16, 2012)

Top notch service, friendly staff, very accommodating including good atmosphere, relaxing and modern setting make Palazzo highly recommended.


***** - Anonymous (Aug 16, 2012)

I have been going to Palazzo for about a year now; ever since my sister introduced me to them. I absolutely adore this salon. The service is always incredible and the girls working there are both knowledgeable about what they are doing, and are incredibly sweet.


***** - Kimberly (Aug 16, 2012)

This was my first time visiting Palazzo and the first time getting a hot stone massage. I would recommend this to everyone. i was very pleased with Lisa and the over-all experience. I will definitely be back and I will bring my friends. I am excited to try the other services provided.


***** - Anonymous (Aug 12, 2012)

The employees were friendly, and gave great advice on a new hairstyle. I was very happy with the service and te prices were extremely fair.


***** - Caroline (Aug 11, 2012)

It's always great:) This time I had a pedicure done and my feet looks great!!!


***** - Joe (Aug 11, 2012)

Excellent service.


**** - Andree (Aug 10, 2012)

Friendly staff. Loved my haircut.


***** - Donna (Aug 10, 2012)

Always a pleasurable experience and I always come out looking beautiful! Thanks Kristen and Meg.


***** - Sharon (Aug 10, 2012)

I visited Palazzo Salon over 2 years ago and had a great experience with Laurie as well as the rest of the team. I moved out of the area and struggled to find someone as talented. I have since moved back to Welland and within my first month back visited Palazzo, and Laurie, again. Another fantastic experience from start to finish! If only everyone in the industry was as passionate about this business as all of you! Thank you Laurie and I will see you in October!!


***** - Tara (Aug 10, 2012)

Meg was awesome and was able to get me in and out within a tight time frame and yet didn't make me feel like I was being rushed!


***** - Krys (Aug 09, 2012)

Great service provided by Laurie and Megan


***** - Shawna (Aug 07, 2012)

Steph is always friendly and quick and does a great job!


***** - Shelby (Aug 07, 2012)

There was great service. It was an amazing experience and I felt very welcomed


***** - Anonymous (Aug 06, 2012)

Wow...after getting my hair cut, I decided to get the "usual", wash and a little hair product, but this time I decided to get a 5 minute scalp massage. My stylist asked me if I wanted it Lavender or Eucalyptus, I told her to surprise me, and surprise me she did...the Eucalyptus was refreshing and the massage was unlike anything I have experienced...thank you for making the experience better than what I have become accustomed to. As always your salon is a step above, excellent customer service and phenomenal atmosphere.


***** - Wendy (Aug 05, 2012)

Timely, professional, make-up and hair services.


***** - Anonymous (Aug 05, 2012)

I loved the experience i had while at the spa. The service was exceptional and the staff was very pleasant and patient with me as i had alot of questions. I will be back for more services for sure thanks again


***** - Melissa (Aug 03, 2012)

I was nervous about having to replace my 'nail girl' (as she left Palazzo's). But I'm glad I took a chance on getting a new manicurist. Lisa was great - very friendly, bubbly and very welcoming. Definitely going to be my new go-to girl.


***** - Bianne (Aug 03, 2012)

Always a great job and a lot of laughs with Meghan!


**** - Anonymous (Jul 30, 2012)

Great experience! Went from rally light blonde to black! Everyone was a big support!


***** - Joe (Jul 30, 2012)

Best service available in the niagara region


***** - Rachel (Jul 28, 2012)

Friendly staff, great pricing and great with children


***** - Dave (Jul 28, 2012)

My last visit to Palazzo was great! Not only was the service provided exactly what I expected and asked for, but the way it was delivered was the definition of exceptional customer service. Several members of the staff engaged me in conversation, I was offered refreshments on multiple occasions and I felt the staff were actually glad to have me in the Spa. The place itself was clean and well kept. I'm always pleased with Palazzo Salon and Spa!


***** - Denise (Jul 28, 2012)

Very professional and well run.


***** - Anonymous (Jul 27, 2012)

Everyone was really nice and we loved our hair cuts.


***** - Diane (Jul 27, 2012)

If you have driven down town welland and ever noticed the Palazzo salon and spa, do your self a favour and at least go on line and check out their services. Notice how reasonably priced they are, then what ever you need, from waxing, hair, relaxation, make yourself an appointment. you won't be dissapointed. The decor and ambiance it outstanding, and the staff is so friendly and more than accomodating. They have so many special offers that it will keep you coming back for more. i had the best experience there


***** - Helen (Jul 26, 2012)

At Palazzo's, you are greeted by a friendly and professional staff who's goal is to pamper you & offer topnotch services. The ambiance exudes classic charm & relaxation. From the skillful salon stylists to the spa technicians, the place is a therapeutic oasis in downtown Welland!


***** - Anonymous (Jul 25, 2012)

Always very organized, on time, and flexible when I need to switch appointment times. The staff makes me feel very comfortable with whatever I am having done, and I have never been unsatisfied with any of the services I have had done there (sugaring, manicures, pedicures)


***** - Anonymous (Jul 25, 2012)

Delighted to be fit in at the last minute. Great haircut.


**** - Denise (Jul 23, 2012)

Great job, :) Was pleased with results just like always.


***** - Grant (Jul 23, 2012)

My visit at Pallazo was nothing but possitive From stepping in and be greated by name to the nice light conversation while getting my hair colored and cut. After that I had a 1 and a half hour hot stone massage from Lisa who was extremly proffisional and very friendly. This was so relaxing I booked another one. Good job guys and thanks for the great service.


***** - Georgina (Jul 22, 2012)

I had a great experience yesterday! Kay Kay did a fantastic job on my hair. Thanks so much for everything.


***** - Wendy (Jul 22, 2012)

Great hairstyle. Stylist listened and did what I asked plus offered suggestions. Very happy with the results. Would book with her again.


***** - Anonymous (Jul 21, 2012)

Awesome atmosphere and service! Got a wonderful cut from a wonderful professional!


***** - Carol (Jul 19, 2012)

felt good looks good .


***** - Andre Champagne (Jul 19, 2012)

I go out of my way to visit Lori and the team at Palazzo. They do a great job and are always willing to put up with my scheduling issues. Although I work in Oakville and live in Fonthill going to Palazzo's is like coming home. It's not the cheapest place to get a hair cut but.............it's worth it for me.


***** - Anonymous (Jul 18, 2012)

Megan did my hair and she did a great job. She was very detailed in what she was going to do. My hair turned out beautiful.


***** - Kerry (Jul 16, 2012)

I have frequented Palazzo multiple times for mani and pedis and have been pleased each time. Often I go with someone else and the staff is able to accommodate me even on short notice (granted I have an open schedule). Recently I had Meghaum and was happy with her. She was friendly and provided just enough conversation. I will continue to head here for my nail care.


***** - Nikky (Jul 16, 2012)

Colleen is a newer addition to the Palazzo hairstylist staff. She is very confident and has a pleasant personality. She has had hands on training by trained professional staff at Palazzo over and above her hair stylist course. TRY HER you will LOVE her!


***** - Doretta (Jul 15, 2012)

laurie always puts together a great colour combo and cut everytime. That I am always happy with. Doretta


***** - Belinda (Jul 15, 2012)

I had a fabulous experience at Palazzo this past Friday. I had a cut and colour that I totally love. Laurie always does such a great job and is so efficient. Cassie did a great job on my scalp massage! I always look forward to my appointments.


***** - Linda (Jul 15, 2012)

Excellent service as always! Never have been disappointed at Palazzo's.


***** - Anonymous (Jul 15, 2012)

I have hard to manage hair and I always receive great hair cuts and colour. I have been a client of Palazzo for several years and plan on continuing for as long as I can. I have also tried the esthetics portion a few times and have received exceptional service there too. WAY TO GO GUYS!


***** - Barbara (Jul 15, 2012)

My sister and I love our appointments with Laurie. We love her cuts and totally trust her with our hair. Of course, we also love the colours she does for us as well. Thanks again, Laurie!


***** - Carole (Jul 13, 2012)

Lory is amazing , so many comments on my hair Apparently I have the best hair in the casino which is Huge, thanks girl Carole


**** - Valerie (Jul 12, 2012)

My appointment was always flexible, I was able to change it whenever I needed to, to suit my schedule. Also, I was taken in on time, no waiting. Quality of service was terrific and welcoming attitude from everyone.


***** - Anonymous (Jul 12, 2012)

No bad things to say!


***** - Anonymous (Jul 12, 2012)

love this place! seriously love it


***** - Anonymous (Jul 11, 2012)

I was very pleased with my haircut and highlights. Colleen was pleasant,professional,and attentive. She gave me the cut and colour I wanted. I couldn't believe my appointment started on time!!! No long wait and I was able to book Saturday appointments, something I could never do at my previous salon. Overall, a very good first impression, I look forward to my next visit.


***** - Veronika (Jul 11, 2012)

I received a haircut from KK. I have been looking for a new hairdresser forever lol. She is now my hairdresser for sure! I absolutely loved everything she did! She gave me a fantastic shampoo! She is great at scalp massages =) also I loved that she actually listened to what I wanted. And I receieved exactly what I asked for. KK is very talented and I will definitely be going back to her in six weeks and will also be referring new clients to her and your salon and spa! Tha you so much for hiring her =p


***** - Tyler (Jul 11, 2012)

Your customer service is excellent. It's nice to go to a salon and be served by friendly staff.


***** - Sandy (Jul 11, 2012)

Jaille is excellent providing the services mentioned above. Very discreet and professional.The atmosphere is soothing with quiet background music. Very good experience. Would definetly recommend and have done so.


***** - Lisa (Jul 11, 2012)

I am and have always been a huge fan of Palazzo for years now- from the minute you enter the store you feel at home and welcomed. Everyone acknowledges you by name and always has something nice to say! The women are lovely and all of your services are to die for! I'm a walking advertisement for Palazzo and never hesitate to recommend your establishment whenever possible! Great job Kerrie- your girls are awesome!


***** - Joe (Jul 11, 2012)

Best salon and service in Niagara.